Tier 2 Service Desk Specialist – Onsite Hermosillo

A global technology provider in Mexico City seeks a Helpdesk Specialist to provide technical support, ensure IT infrastructure efficiency, and uphold customer satisfaction. The position involves managing service desk tasks, resolving technical issues, and adhering to operational standards. Ideal candidates possess 3-6 years of support experience, strong...

The Help Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub, ensuring fast response times, accurate routing, and clean data for reporting and automation. Working hours: 9-5 pm EST Responsibilities: Handle incoming Level 1 support tickets (FAQs, basic inquiries) Maintain SLAs for response and resolution times Route...

The Help Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub, ensuring fast response times, accurate routing, and clean data for reporting and automation. Working hours: 9-5 pm EST Responsibilities: Handle incoming Level 1 support tickets (FAQs, basic inquiries) Maintain SLAs for response and resolution times Route...

An educational institution in Mexico City seeks a Technology Service Desk Analyst to provide technical support for end-user devices and institutional technology. Responsibilities include on-site support, documenting incidents, and collaborating with IT specialists. Ideal candidates possess a Bachelor’s degree in Computer Engineering or related fields, and...

Here at Scotts Miracle‑Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply! We are looking for a IT Service Desk Agent I who will join our team....

IT Service Desk Agent (630A-330P, Saturday-Wednesday) page is loaded## IT Service Desk Agent (630A-330P, Saturday-Wednesday)locations: Mexico - Field: Mexico City, CDMXtime type: Full timeposted on: Posted Yesterdayjob requisition id: R22818Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and...

The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...

The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...

A global BPO leader is seeking a Help Desk Specialist located in Mexico City. This position requires handling Level 1 customer support tickets through HubSpot Service Hub, with responsibilities including managing response times, routing escalations, and generating weekly reports. Ideal candidates should have 2–4 years in customer service and strong...

HCL is looking for a Service Desk Portuguese with below requirements:Job description:• Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users• High school (B.Sc. or Diploma)• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and...