Remote - Customer Service/Back Office Representative
hace 4 semanas
Are you looking for a Work from Home opportunity?Are you Motivated, Self-driven, and love to learn new stuff?Do you have previous experience with the roofing industry?We're looking for youWork for a dynamic, growing construction company in the US**NO SALES, NO TELEMARKETING****The Company**REHAB Construction is a fully licensed and insured roofing company with offices and operations in North Carolina and Missouri.We have A+ ratings with the BBB and stellar reviews from our customers.**The Position**We're looking for a full-time Back Office/Customer Service representative to coordinate Customer communications, liaison with Insurance Companies and provides back-office support to the operation.**Your responsibilities**:- You will communicate with Homeowners and Insurance Companies to ensure a fast, seamless construction job for our customers.- You will coordinate and help the rest of the departments (like production, estimates, sales, and administration) to make sure the tasks are done in time and without major setbacks.- Ensure all job's files are completed, with the right documents and evidence.- Provide constant communication with home owners and keeping them informed of the status.- Ensuring the invoicing and collecting payments from the home owner.**Desired skills/experience**:- Excellent English level - C1 or Higher (native speaker level is a great plus)- Good computer skills, with a functional knowledge of Excel, Office, CRM.- You must be self-motivated, energetic, proactive and highly responsible person.- Experience with customer-facing roles.- Knowledge of the roofing world (strongly preferred).- A fast and reliable internet connection, your own computer and headset.- A college degree is a big plus.- Schedule: Monday through Friday from 8 AM to 5 PM (1-hour lunch), and Saturdays from 9 AM to 2 PM.**The benefits**:- Work from home: no commute and no dress code.- This is not a call center job: you are not an employee number, and you will work in close contact with management and the company owners.- Excellent work environment, a positive and supporting team always willing to help- No micromanagement: we care about the work getting done.- Salary: 148 USD a week.**Job Types**: Full-time, Permanent**Salary**: $3,****** per weekCOVID-19 considerations:Permanent home officeApplication Question(s):- What experience relevant to this position you have?(explain)?- Why would you be a great fit for this position?- Is this Salary offer aligned with your expectations for this job?**Experience**:- Remote customer service: 1 year (required)**Language**:- English at C1 level or higher (required)
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