Senior Deployment Cloud Support Engineer
hace 3 semanas
Expert experience in administration and troubleshooting for two (2) or more of the following: o DevOps/Deployment o Orchestration Management o Configuration Management o Continuous Integration technology (e.g. Kubernetes, Docker, Jenkins, Ansible Chef, Puppet, or related tools) - Expert of experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange) - Expert experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)Job summary6 MONTH IN PERSON TRAINING IN MEXICO CITY BUILDINGABOUT USIf you fit the description, you might be the person we are looking forWe are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking technologies.- Interact with leading engineers around the world.- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.- Drive customer communication during critical events.- Drive projects that improve support-related processes and our customers' technical support experience.- Write tutorials, how-to videos, and other technical articles for the developer community.- Work on critical, highly complex customer problems that may span multiple AWS services.WHY AWS SUPPORT?- First and foremost this is a customer support role - in The Cloud.- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.- Career development: We promote advancement opportunities across the organization to help you meet your career goals.- Training: We have training programs to help you develop the skills required to be successful in your role.- We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.- 7+ years of relevant experience - One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS) - One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, ebextensions) - One or more version control platform (e.g. Git, Perforce, SVN, TFVC) - Programming language experience (e.g. Java, node.js, Javascript,.NET, PHP) - Understand the complete deployment lifecycle from design, build, test, deploy
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