Customer Service Manager
hace 5 días
ResponsibilitiesRecruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment processing failures. Manage non-standard payment inquiries, including repayment difficulties, extension requests, and disputes, working closely with the Collections team.Set and monitor clear team KPIs, implement a QA framework to monitor interactions and ensure service quality.Analyze customer feedback, complaints, and contact drivers to identify systemic issues and risks. Provide structured feedback to the Product, Risk, and Collections teams to drive business improvements.Act as the primary owner for all escalated customer complaints.Qualifications:4+ years of experience in customer service management, ideally in the financial services or microfinance industry.Experience leading a team, preferably in a fast-paced environment.Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities.Proficiency with customer service management software and CRM systems.Ability to analyze data and derive actionable insights from customer feedback and service metrics.Bachelor’s degree in Business, Finance, Communications, or a related field. (Relevant work experience may substitute for formal education).
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Customer Service Manager
hace 1 día
Mexico City Mars A tiempo completoJoin to apply for the Customer Service Manager role at Mars. Job Description As a leader on the logistics team, this position requires leading, developing, communicating with, and managing teams of associates to ensure outstanding supporting manufacturing and shipping of goods. The position will work closely with other company leaders both in logistics and...
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Customer Service Manager
hace 6 días
Mexico City Du Xiaoman Technology A tiempo completoResponsibilitiesRecruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 5 días
Mexico City Du Xiaoman Technology A tiempo completoResponsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 1 día
Mexico City Persona A tiempo completoCustomer Service Manager (Work From Home) Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success. We support everyone we...
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Customer Service/ Manager Positions
hace 1 día
Mexico City Du Xiaoman Technology A tiempo completoResponsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Account Manager
hace 4 días
Mexico City Serac A tiempo completoCustomer Account Manager – Packaging & Automation Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)***US TOURIST VISA REQUIRED (For Training in the U.S)*** About the RoleThe Customer Account Manager is the trusted partner for Serac's existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction....
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Senior Customer Service Delivery Manager
hace 3 semanas
Mexico City QAD A tiempo completoSenior Customer Service Delivery Manager QAD Inc. is a leading provider of adaptive, cloud‑based enterprise software and services for global manufacturing companies. Our solutions help customers across automotive, life sciences, packaging, consumer products, food & beverage, high‑tech and industrial manufacturing rapidly adapt to change and innovate for...
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Senior Customer Service Delivery Manager
hace 3 semanas
Mexico City QAD A tiempo completoSenior Customer Service Delivery Manager QAD Inc. is a leading provider of adaptive, cloud‑based enterprise software and services for global manufacturing companies. Our solutions help customers across automotive, life sciences, packaging, consumer products, food & beverage, high‑tech and industrial manufacturing rapidly adapt to change and innovate for...
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Customer Account Manager
hace 5 días
Mexico City Serac A tiempo completoCustomer Account Manager – Packaging & Automation Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly) ***US TOURIST VISA REQUIRED (For Training in the U.S)*** About the Role The Customer Account Manager is the trusted partner for Serac's existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term...
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Service Desk Manager
hace 1 día
Mexico City ECOM Agroindustrial Corp. Ltd. A tiempo completoGet AI-powered advice on this job and more exclusive features.Direct message the job poster from ECOM Agroindustrial Corp. Ltd.The Service Desk Manager is responsible for managing the daily operations of the IT Service Desk, ensuring high-quality technical support and excellent user experience across all regions. This role includes overseeing incident and...
