Senior Telephony Engineer

hace 3 semanas

Xico, México Allied Global Technology Services A tiempo completo

About the RoleJoin to apply for the Senior Telephony Engineer role at Allied Global Technology Services??Contract Type : Contractor (Monthly payments via Deel.Com)?Work Schedule : Monday–Friday, 9am to 6pm EST (with maintenance windows on Thursdays from 10 : 00 PM to 3 : 00 AM EST)We are seeking a highly skilled Senior Telephony Engineer to design, support, and optimize our enterprise telephony infrastructure.You will ensure reliability, scalability, and high availability across all voice systems while collaborating with cross-functional IT and operations teams.ResponsibilitiesDesign, implement, and maintain enterprise telephony platforms (on-premise and / or cloud).Manage VoIP infrastructure, SIP trunking, call routing, DID management, and numbering.Administer PBX / ACD / IVR platforms and perform regular performance tuning.Troubleshoot complex voice, call-flow, and network-related issues.Monitor system performance, capacity planning, and uptime SLAs.Lead telephony projects, migrations, and enhancements.Ensure compliance with security and operational standards.Provide Level support for telephony incidents.Document configurations, workflows, and procedures.Qualifications3+ years of experience as a Telephony / Voice Engineer in senior roles.Expertise in VoIP, SIP, RTP, QoS, codecs, SBCs, and telephony protocols.Experience with major platforms such as Cisco CUCM, Avaya, Asterisk / FreePBX, Genesys, Mitel, etc.Knowledge of cloud telephony platforms (e.G. Twilio, Amazon Connect, RingCentral, Zoom Phone).Advanced English and Spanish skills.Strong analytical and troubleshooting.Experience in contact center technologies (ACD, IVR, call recording).Familiarity with scripting / automation (Python, PowerShell, etc.).Relevant certifications (e.G., CCNP Collaboration, Avaya ACIS / ACSS).Benefits100 % Remote from any country in Latin AmericaWork with multicultural global teamsOpportunity to contribute to high-impact telephony projectsReferrals increase your chances of interviewing at Allied Global Technology Services by 2x#J-*****-Ljbffr

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