It Support Lead
hace 2 semanas
**What you will be doing**:- Organize the work of the technical support and operation department;- Interact with heads of related departments in the area of solving technical support problems (initiation, requests for resource allocation);- Interact with customers and clients in the area of technical support;- Monitor the SLA for the execution of requests received within the framework of technical support;- Conduct troubleshooting, eliminating performance issues and crashes;- Ensure the operation of 1st and 2nd support lines, coordinate and interact with the 3rd line on systems included in the platform solution;- Support integration with related systems;- Analyze incidents, develop proposals to reduce the number of incidents, and reduce incident processing time.**What is needed for this**:- Experience in a managerial position;- Knowledge of English at a conversational level;- Knowledge of Russian will be an advantage;- Proficiency in Windows and Linux administration;- Experience in supporting and accommodating solutions;- Experience interacting with vendors and support partners- Knowledge of MS SQL, Postgres DBMS, knowledge of network technologies;- Knowledge and experience with AWS- Experience with monitoring systems (Zabbix+Grafana).**We offer**:- Work in a friendly team of professionals, mentoring from leading specialists at the stage of entering the project;- A dynamic and rapidly developing business, resources and the opportunity to create together an outstanding product on the global market of Asia, Latin America, Europe and the CIS;- Practice and development of your competencies, discussion of the individual development plan for each employee;- Hybrid work scheme;- Competitive salary and the ability to scale it depending on the business tasks performed;Tipo de puesto: Tiempo completoSueldo: $50,****** - $60,****** al mesPregunta(s) de postulación:- ¿Qué idiomas sabes y en qué nível?- ¿De cuánto es tu expectativa salarial?(ingresa el monto bruto)Lugar de trabajo: remoto híbrido en *****, Ciudad de México, CDMX
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LATAM IT Support Leader — Campus
hace 2 semanas
Xico, México Wpp It A tiempo completoA major IT services provider is seeking a Head of Support to lead support services for Latin America. The individual will manage a large team and ensure colleagues receive exceptional support. Responsibilities include overseeing service improvements, managing partnerships, and driving automation in support functions. The role requires extensive experience in...
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It Support Lead
hace 2 semanas
Xico, México Novacard A tiempo completoAbout NovacardAbout NovacardAtNovacard, we are transforming how businesses and people interact with financial and technology services.Our global team works with passion, collaboration, and a strong focus on excellence.Job SummaryWe are looking for an IT Support Lead | 2nd Line Support Coordinator to ensure the continuity and quality of our support processes...
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Remote It Support Engineer Lead
hace 2 semanas
Xico, México Jobgether A tiempo completoA dynamic tech firm is seeking an experienced IT Support Engineer Lead to manage IT support teams in a fully remote environment. Responsibilities include overseeing technical resolutions, collaborating across functions, and implementing IT best practices to enhance operational efficiency. The ideal candidate will have over 10 years of experience in IT...
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Lead Specialist It Support
hace 2 semanas
Xico, México Avantor A tiempo completo**The **Opportunity**:Avantor is looking for a dedicated and experienced IT Support Lead Specialist.IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization's local/wide area networks, computer systems, software, peripherals, and telecommunications.Works independently under mínimal...
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It Support Lead: 2Nd Line Escalations
hace 2 semanas
Xico, México Novacard A tiempo completoA financial technology company in Mexico is seeking an IT Support Lead / 2nd Line Support Coordinator to ensure the continuity and quality of support processes.This role requires overseeing incident management and coordinating communication between teams.The ideal candidate will have 3–5 years of IT support experience, knowledge of ITIL, and proven...
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Remote Helpdesk Manager | Lead It Support
hace 2 semanas
Xico, México Tripleten A tiempo completoA leading education technology company is seeking a Helpdesk Manager to lead its internal IT support function in Veracruz, Mexico.This remote position involves supervising IT Support Agents, managing helpdesk operations, and continuously improving support workflows.The ideal candidate has at least 3 years in IT support, with 1 year in a leadership role, and...
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It Lead
hace 1 semana
Xico, México Lyra Health A tiempo completoAbout Lyra Health Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their...
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It Lead
hace 1 semana
Xico, México Lyra Health A tiempo completoAbout Lyra Health Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their...
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It Support Engineer Lead
hace 2 semanas
Xico, México Jobgether A tiempo completoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Support Engineer Lead in Latin America.We are seeking an experienced and proactive IT Support Engineer Lead to manage and guide a talented IT support team in a fully remote environment. In this role, you will oversee the resolution of complex technical...
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It Support Team Lead
hace 2 semanas
Xico, México Yougov A tiempo completoCompany Description**The Company**YouGov is an international market research and data analytics group.Our mission is to supply a continuous stream of accurate data and insight into what the world thinks, so that companies, governments and institutions can better serve the people and communities that sustain them.We have the best data and the best tools.We...
