It Support Lead: 2Nd Line Escalations

About NovacardAbout NovacardAtNovacard, we are transforming how businesses and people interact with financial and technology services.Our global team works with passion, collaboration, and a strong focus on excellence.Job SummaryWe are looking for an IT Support Lead | 2nd Line Support Coordinator to ensure the continuity and quality of our support processes...

**What you will be doing**:- Organize the work of the technical support and operation department;- Interact with heads of related departments in the area of solving technical support problems (initiation, requests for resource allocation);- Interact with customers and clients in the area of technical support;- Monitor the SLA for the execution of requests...

We are hiring an IT Windows Support Engineer for a great company in Mexico City.Experience 2 o 3 years on Call Center as IT Windows Support.Degree on High School complete (Kardex or title).Fluent English.**Skills**:- Excellent soft skills, who enjoys helping others, with a customer friendly orientated handson, face to face approach.- A 'Get things done...

A major IT services provider is seeking a Head of Support to lead support services for Latin America. The individual will manage a large team and ensure colleagues receive exceptional support. Responsibilities include overseeing service improvements, managing partnerships, and driving automation in support functions. The role requires extensive experience in...

**¿Está interesado en utilizar sus habilidades lingüísticas en inglés y español para brindar soporte técnico de segunda línea?**:We have a fantastic opportunity for a Spanish-speaking 2nd line Support Engineer to join our team.This is an important role where you will help to support a global client across Spain, Latin America, and North America.In...

About Lyra Health Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their...

About Lyra Health Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their...

A dynamic tech firm is seeking an experienced IT Support Engineer Lead to manage IT support teams in a fully remote environment. Responsibilities include overseeing technical resolutions, collaborating across functions, and implementing IT best practices to enhance operational efficiency. The ideal candidate will have over 10 years of experience in IT...

**The **Opportunity**:Avantor is looking for a dedicated and experienced IT Support Lead Specialist.IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization's local/wide area networks, computer systems, software, peripherals, and telecommunications.Works independently under mínimal...

Individuals in this job position perform work at the third level of analysts within this job family and tracks the resolution of all issues coordinating activities with the next tier teams.This Job is located in #LI-Hybrid within Cuautitlan and will report to Manager.**Key Responsibilities**- Analyze, troubleshoots, and resolve system OS and hardware...