Head Of Hr Services Hub Americas

Job Summary Manage the HR Service Hub team focusing on delivery efficiency, efficacy, and the experience of candidates, employees, and former employees of Clariant. Accountable for the delivery of all HR services provided via the HR Service Hub such as Employee Service / Data Management & Support Payroll, Time Management, Absence Management, Benefits & Pension, Local HR Reporting, Risks & Compliance, and other elements part of a global service delivery (e.g., Org. Management maintenance, HR data quality assurance, HR Knowledge Management, Compensation activities, etc.). Ensure continual improvement of HR service delivery through monitoring of defined SLAs and KPIs for the Region HR Service Hub. Manage escalations, employee inquiries, and serve as an SME (Subject Matter Expert) on a wide range of HR topics. Responsibilities Define, design, develop, manage, and deliver all HR transactional processes through the employee life cycle. Accountable for the delivery of all HR services provided by the Region HR Service Hubs. Define and monitor measures and metrics in alignment with defined SLAs and KPIs. Ensure appropriate performance of the HR Services Hub organization. Enforce evolution toward standardization and consistency of performance in HR Service Hubs processes. Create and promote a culture of continuous improvement within the team and actively seek and encourage opportunities for process improvements. Support the design, application, and continual improvement of HR processes. Define, track, and improve a set of process SLAs and KPIs clearly indicating overall end‑to‑end process performance. Continuously scout for innovative solutions that significantly improve Region HR Service Hub delivery. Engage and deliver training & capability of HR personnel over HR processes. Provide audit support within the HR community. Serve as a SME on a wide range of HR topics. Assist in establishing and maintaining strong collaborative relationships with internal and external customers and ensure customer satisfaction. Take care of the work atmosphere by fostering proper behavior, approach, and attitude. Ensure that all appropriate HR documentation is updated. Maintain positive working relationships with members of other teams inside and outside HR to whom information or services are provided or from whom information / service is gathered. Lead and develop subordinate team and ensure continuous development. Manage demand and ensure alignment with all relevant stakeholders (CoEs, Tech & Solutions Teams, GHRPB Region HR Advisory, IT, Employees, and Managers). Manage interface within HR Areas for service delivery purposes outside HR (e.g., IT) and within the team: HR Technology, HR Analytics, and HR Solutions. Secure efficient communication process between CoEs, HR Service Hubs, GHRPB Region HR Advisory, and outside HR regarding service delivery. Requirements Master or Bachelor’s degree in Business Administration, HR Process Management (Black Belt Six Sigma), or Project Management. Minimum 5 years of experience in Business Administration, HR Consulting, or Process Management. Desirable working experience at an SSC (Shared Service Center) with end‑to‑end HR process understanding, having managed a team and the design and transition/implementation of an HR SSC. Experience in HR operational excellence, process design & improvement, and best practices (6‑Sigma or Business Analysis). Good knowledge of SuccessFactors, SAP ERP HCM, and other HR systems, as well as MS Office Standard Tools (including SharePoint, Visio, Project, Think Cell, etc.). Stakeholder management, solution‑driven conceptual strategic & analytical thinking, hands‑on drive for results, flexibility, leadership skills, and responsiveness. Advanced English language skills for global communications. Note: Please submit your CV in English to be considered for this position. Offer Company Culture Inclusive workplace culture that celebrates diversity. Flexible work arrangements to support work‑life balance. Speak‑Up culture. Commitment to sustainability and ethical business practices. Benefits Direct hiring in a multinational company. Competitive salary. Global environment. Benefits above the law. Superior Christmas and Vacation bonuses. Food vouchers. Savings fund. Medical and life insurance. Gym benefit. Company car. Medical check‑up. Management bonus. Hybrid work (3 days office & 2 days home office). Offices in Tecnoparque CDMX North. Your Contact Talent Acquisition Clariant Clariant is a Swiss‑based global specialty chemicals company focusing on Care Chemicals, Catalysts, and Adsorbents & Additives. Our purpose is reflected in our tagline: Greater chemistry — between people and planet, which considers the principles of customer innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high‑value and high‑performance chemical specialties. Clariant believes that diversity, equity, and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation, or other aspects of diversity in accordance with the relevant governing laws. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive. #J-18808-Ljbffr