Customer Success Specialist

hace 4 semanas


Xico, México Talentful A tiempo completo

Job Title: Customer Success SpecialistLocation: Ciudad de México (Híbrido, 2 días a la semana en oficina)ResponsibilitiesBuild and maintain strong relationships with customers.Onboard new clients and guide them through product setup and best practices.Proactively identify customer challenges and work to resolve them.Collaborate with cross-functional teams (sales, product, etc.) to ensure client satisfaction.Monitor customer health metrics and provide recommendations for improvement.Manage client inquiries and provide timely resolutions.QualificationsAt least 2 years of experience in Customer Success or similar roles.Bilingual (Spanish and English, B2 or C1 level).Strong communication, problem-solving, and organizational skills.Experience using CRM software and customer support tools.Ability to work effectively both independently and within a team.What We OfferCompetitive salary and benefits package.Flexible and dynamic work environment (Hybrid).Opportunities for career growth and development.Tipo de puesto: Tiempo completoTipo de jornada: Turno de 8 horasLugar de trabajo: Empleo presencial#J-*****-Ljbffr



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