Remote Customer Service Representative

**Are you ready to take the lead in delivering exceptional customer service for Heirloom Property Management, all from the comfort of your home in Mexico?Join our team as a Remote Customer Service Representative and play a vital role in providing outstanding property management services remotely**If you excel in customer service and attention to detail, we will train****Overview**: At Heirloom Property Management, we're pioneers in property management and Airbnb services in Duluth, MN, and the surrounding areas.We take immense pride in creating exceptional experiences for our guests and residents while overseeing boutique hotels and vacation rentals.Join our dynamic team and be a key player in elevating the hospitality industry in our beautiful region.As our business expands, we're excited to introduce this subcontractor remote role within our Vacation's Department**Remote**Customer Service**Representative (Subcontractor)**Responsibilities**: As the Customer Service Lead for Heirloom Vacation Properties, your role is crucial in ensuring top-tier service to our guests.Your duties will include:- Providing efficient and cheerful and helpful courteous assistance to all callers, maintaining high service standards in all interactions.- Responding to guest questions, concerns and/or inquiries promptly, professionally, and empathetically in written/verbal form.- Escalating issues to supervisor team as needed per protocol procedures.- Completing scheduled payments from all reservation types.- Document and track all reviews; maintaining a detailed record of all data as assigned.- Main tasks include, but are not limited to, customer reviews, resolutions of discrepancies, and file managment.- Completing other miscellaneous administrative tasks as assigned by supervisor.- Maintain strict confidentiality of guests and all related parties involved in day to day business interactions.**Remote**Customer Service**Representative (Subcontractor)**Desired Qualifications**:- Previous customer service call center experience of 2 years.- Exceptional organizational skills with great attention to detail.- In-depth knowledge of guest service and satisfaction.- Ability to independently resolve issues as they arise.- Strong communication skills, both written and verbal; in English is a requirement.- Team player with the ability to lead a team and work independently without direct supervision.- Preferably with Apple Computer experience, but PC experience is acceptable.- Adept in Microsoft Office Word, Excel Spreadsheets and Google G-Suite.**Remote**Customer Service**Representative (Subcontractor)**Key Skills**:- Excellent telephone and interpersonal skills.- Effective verbal and written communication abilities.- Basic computer skills and knowledge.- Strong organizational and multitasking skills.- Fluent in speaking and writing in English language is a requirement.**Remote**Customer Service**Representative (Subcontractor)**Minimum Qualifications**:- Must be 18 years of age or older.- At least 2 years of relevant experience (preferred).- Must have and maintain the use of a secure WiFi connection.- Must have and maintain the use of a working headset, computer, and WiFi-enabled cellphone for work-related communication.- Ability to work remotely and maintain productivity while meeting desired metrics as assigned by supervisor.- Physical Requirement: Ability to sit for up to 8 hours per day with breaks.- Must be fluent in writing and speaking in English language.**Remote Customer Service Representative: Position Overview****S**chedule**: Varies/Rotating; 5 days per week.**Shift**:Central Standard Time (CST) - Rotating Schedule of Nights/Days**- **Shifts Explained**:- 8 am to 5:30 pm (CST), five days per week (days vary)- Rotating every other week days and nights- 1:30pm - 10:00pm (CST) five days per week rotating (days vary)**Employment Type**: Subcontractor, 40 hours per week; **** Hours per year contract**Compensation**: $***** pesos per monthPaid weekly on Fridays via direct deposit.**To apply,** please submit your resume and take a moment to complete this 5-minute personality assessment through The Predictive Index:Click Here to be Taken to the Assessment**or copy and paste this link into your web browser after submitting your resume**: