Help Desk Technician
hace 6 días
Description Position at LeadVenture Help Desk Technician I Classification: Help Desk Technician I Exempt Range JOB DESCRIPTION Summary/objective The Help Desk Technician I is part of a global team that is responsible for first level support to all our customers. The candidate must be able to adapt to a constantly changing, fast-paced environment. The candidate must also possess excellent communication and organizational skills and perform tasks with a sense of urgency and professionalism. Essential Functions Be present and available during assigned Help Desk shifts Monitor and respond quickly to incoming incidents and service requests in the Help Desk system adhering to SLA metrics Perform remote troubleshooting when needed to resolve incidents and service requests from the Help Desk system Maintain and update open incidents and service requests to ensure a timely resolution, escalating to level 2 or supervisor/manager if unable to resolve Collaborate and stay engaged in team conversations using the company’s collaboration tools Attend all scheduled meetings/trainings Participate in after-hours work as needed Perform other tasks as directed by the supervisor/manager Common Tasks Performed Investigate and resolve routine hardware, software, and network issues Install and update client software in an enterprise environment Educate and train users on proper use of company supported systems and software Follow all standard operating procedures (SOP) through the effective use of Knowledge Management Work with Level 2 Tech to update knowledgebase documentation Work with Level 2 Tech to create accounts and configure hardware as part of the onboarding process Provision hardware following the current process Repair or replace client hardware as necessary Monitor internal assets to ensure accurate inventory records Support VoIP phone systems and infrastructure Support Office 365 and Google Workspace environments Perform network troubleshooting and issue resolution Requirements Experience managing, installing, and supporting Windows 10 Experience supporting Mac’s Experience troubleshooting common computer issues Understanding of networking fundamentals (TCP/IP, VPN, QoS, VoIP, routing) The ability to function within a Help Desk system workflow Growth mindset, drive to continuously learn new technologies Extra Considerations Active Directory, O365 Admin and Google Workspace experience in an enterprise setting Certifications in ITIL, MCSA/E, CCNA, Network+, Security+, A+ Experience working with Windows Server 2016/2019 and virtualization technologies (Hyper‑V, VMware) Personal Skills Excellent customer service skills Strong communication skills Strong organizational skills Strong troubleshooting and problem‑solving skills Ability to work within a team environment Ability to prioritize tasks and adjust priority when asked Accountability for completing the task while working in a remote environment Flexible with the ability to adjust between remote working and in‑office when asked Ability to work under pressure Endeavor to implement proactive solutions Must be able to lift and carry computer equipment up to 40lbs short distances #J-18808-Ljbffr
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Help Desk Technician
hace 1 semana
La Paz, México LeadVenture Inc. A tiempo completoHelp Desk Technician I Classification: Help Desk Technician I Exempt Range JOB DESCRIPTION Summary/objective The Help Desk Technician I is part of a global team that is responsible for first level support to all our customers. The candidate must be able to adapt to a constantly changing, fast-paced environment. The candidate must also possess excellent...
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Help Desk Technician
hace 1 semana
La Paz, México LeadVenture Inc. A tiempo completoHelp Desk Technician I Classification: Help Desk Technician I Exempt Range JOB DESCRIPTION Summary/objective The Help Desk Technician I is part of a global team that is responsible for first level support to all our customers. The candidate must be able to adapt to a constantly changing, fast-paced environment. The candidate must also possess excellent...
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Help Desk Technician
hace 1 semana
La Paz, Baja California Sur, México LeadVenture A tiempo completoDescription Position at LeadVentureHelp Desk Technician IClassification: Help Desk Technician IExempt Range JOB DESCRIPTION Summary/objective The Help Desk Technician I is part of a global team that is responsible for first level support to all our customers. The candidate must be able to adapt to a constantly changing, fast-paced environment. The candidate...
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Help Desk Technician
hace 1 semana
La Paz, B.C.S., México LeadVenture A tiempo completoHelp Desk Technician IClassification: Help Desk Technician IExemptRangeJOB DESCRIPTIONSummary/objectiveThe Help Desk Technician I is part of a global team that is responsible for first level support to all our customers. The candidate must be able to adapt to a constantly changing, fast-paced environment. The candidate must also possess excellent...
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Help Desk Technician
hace 1 semana
La Paz, Baja California Sur, México LeadVenture® A tiempo completoDescriptionPosition at LeadVentureHelp Desk Tec hnician IClassification: Help Desk Technician IExemptRangeJob DescriptionSummary/objectiveThe Help Desk Technician I is part of a global team that is responsible for first level support to all our customers. The candidate must be able to adapt to a constantly changing, fast-paced environment. The candidate must...
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Help Desk Technician – Remote Support Specialist
hace 1 semana
La Paz, México LeadVenture Inc. A tiempo completoA global tech support firm is seeking a Help Desk Technician I to provide first-level support. Responsibilities include monitoring incidents, troubleshooting issues, and collaborating with teams. Candidates should have strong communication skills, experience with Windows and Mac systems, and an understanding of networking fundamentals. This role requires...
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Remote & On-Site Help Desk Technician I
hace 4 días
La Paz, México LeadVenture Inc. A tiempo completoA global tech support firm is seeking a Help Desk Technician I to provide first-level support. Responsibilities include monitoring incidents, troubleshooting issues, and collaborating with teams. Candidates should possess strong communication skills, experience with Windows and Mac systems, understanding of networking fundamentals, and flexibility to work in...
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La Paz, México LeadVenture A tiempo completoA leading technology firm based in Baja California Sur is looking for a Help Desk Technician I to provide first-level support. You will monitor incidents, perform troubleshooting, and collaborate with teams to enhance user experience. The ideal candidate should have experience supporting Windows environments, be proactive, and possess strong customer service...
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La Paz, México LeadVenture A tiempo completoA leading technology firm is seeking a Help Desk Technician I in Baja California Sur. You will provide first-level support, monitor incidents, and troubleshoot issues while enhancing user experience. The ideal candidate should have experience in Windows environments and strong customer service skills. This position offers flexibility to work both remotely...
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Service Desk Analyst 100 % Binlingüe
hace 3 semanas
La Cruz, México BridgeValor A tiempo completo**Bilingual Service Desk Executive (100% Native English)****Work Mode**: Hybrid, remote or on-site (based on performance)**Schedule**: 12-hour day shifts with a rotating 4-days-one-week / 3-days-the-next-week pattern.- 2 agents working from 5:00 a.m. to 5:00 p.m. (CDMX), on a rotating schedule: 4 days one week, 3 days the next (long shift rotation).- 2...
