Operations I

hace 3 semanas


Xico, México Compucom A tiempo completo

The FOC Operations Admin Afterhours must perform both technical and administrative tasks to ensure functionality and efficiency of computer systems.The FOC Operations Admin Afterhours must be knowledgeable in software, hardware and networks.They must be critical thinkers and problem-solvers with great attention to detail.Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.**Responsibilities**:- Will perform technical support activities over the phone with proper documentation in the electronic ticketing system with the highest quality and customer service skills.- Will also perform call-backs to end users to isolate issues and verify ticket info.- Will proactively complete assigned tasks and obtain the required online training certificates according to the operation's needs.**Requirements**:- Excellent English skills (Technical and Business conversational).80%- Ability to provide excellent customer service and quality to our internal and external clients.- Analytical, Cognitive and Communication skills.- Multitasking skills, responsible and with sense of urgency.- Ability to work without direct supervision and complete tasks on time- Hardware/Software support.- Hardware: Basic knowledge of desktop, laptops and laser printer components, most important components and their main function.Identification and troubleshooting of most common hardware issues.- Support for end user in loading appropriate drivers in a WIN environment, knowledge of Office suite.- Experience using at least one ITSM Ticketing tools (e.g. Service Now, CA, Remedy, Clearvision, etc.)- Service desk or Customer service experience over the phone with US clients is mandatory (1 year minimum)- Desired: familiar with ticketing systems and Knowledge database.Tipo de puesto: Tiempo completoSalario: $16,****** - $18,****** al mesHorario:- Nocturno- Turno de 8 horasPregunta(s) de postulación:- Has usado algun ticketing system?Idioma:- Ingles Avanzado?(Obligatorio)


  • Sales Operations I

    hace 3 semanas


    Xico, México Compucom Systems, Inc. A tiempo completo

    Why CompuCom?(Overview):The Sales Operations I provides day to day account interaction and order processing services for the customer.The role manages the account operations for specific accounts, including the appropriate execution of product and service contract provisions.The Sales Operations I acts as a focal point and monitors customer problems to...


  • Xico, México Toshiba Global Commerce Solutions - External A tiempo completo

    **The company.**Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market.Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...


  • Xico, México Samsara A tiempo completo

    **Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...


  • Xico, México Bigcommerce A tiempo completo

    **BigCommerce's** mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises.We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.We are equally passionate about growing our employee's careers and providing them an...

  • Remote Saas Support

    hace 3 semanas


    Xico, México Storyblok A tiempo completo

    A growing technology company in Mexico is seeking a Support Operations Specialist I to enhance customer experiences with their Content Management System.This role focuses on assisting clients with account setups, billing, and integrations.The ideal candidate will have at least 2 years of experience in customer support, strong communication skills, and a...

  • RTR Specialist I

    hace 2 semanas


    Xico, México Nouryon A tiempo completo

    A global chemical solutions company in Mexico is seeking an RTR Specialist I to support finance operations. The role involves executing RTR accounting, managing journal entries, and handling month-end activities. Candidates should have 3-5 years of accounting experience, be fluent in English, and possess strong Excel skills. This is an onsite position in...

  • RTR Specialist I

    hace 2 semanas


    Xico, México Nouryon A tiempo completo

    A global chemical solutions company in Mexico is seeking an RTR Specialist I to support finance operations. The role involves executing RTR accounting, managing journal entries, and handling month-end activities. Candidates should have 3-5 years of accounting experience, be fluent in English, and possess strong Excel skills. This is an onsite position in...

  • Saas Operations Analyst I

    hace 2 semanas


    Xico, México Bigcommerce A tiempo completo

    A leading eCommerce platform is seeking an experienced Business Operations professional to enhance process efficiencies and support revenue growth through strategic analyses and customer engagement.Ideal candidates will have over three years of experience, preferably in a SaaS setting, and a solid understanding of operations within finance.The position also...

  • Pricing Analyst I

    hace 3 semanas


    Xico, México Pplace Technologies S. De R.L. De C.V. A tiempo completo

    **Pricing Analyst I**The Pricing Analyst I provides support to the sales group through the quoting process that consists of compiling technical information from different sources to generate a quote for data center warranty services.Primary function is to configure, price, assess, and cost-load quote proposals.Expected to manage multiple requests, have a...

  • Operations I

    hace 3 semanas


    Xico, México Compucom A tiempo completo

    The Operations Admin Afterhours (Trilingual) agent is responsible for performing root causing analysis and qualifies hardware related issues on cases for part ordering and remote resolution.Must have technical proficiency in more than one (or all) CompuCom ´s ticketing systems: Clarify, Service Now, Remedy, Clearvision.Outstanding customer service...