Bilingual Support Specialist

hace 3 semanas

Xico, México Fetch A tiempo completo

**What we're building and why we're building it.**There's a reason Fetch is ranked top 10 in Shopping in the App Store.Every day, millions of people earn Fetch Points buying brands they love.From the grocery aisle to the drive-through, Fetch makes saving money fun.We're more than just a build-first tech unicorn.We're a revolutionary shopping platform where brands and consumers come together for a loyalty-driving, points-exploding, money-saving party.- Fetch is an equal employment opportunity employer._**The Role**:This position is full time and requires the **Bilingual Support Specialist** to work every Saturday and Sunday, on a 3:00 pm-12:00 am CST schedule in addition to three assigned weekdays.**Scope of Responsibilities**:- Fluency in written English and Spanish- Educating users on technical topics such as new features and product bugs.- Communicating with users in a way that addresses their concerns regardless of their technical background.- Ability to identify whether an issue is new or existing, and react accordingly.- Providing service that prioritizes user retention.- Achieving daily, weekly and monthly performance expectations consistent with team and department goals.- Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.- Bring fun to Fetch by engaging with your colleagues and celebrating both individual and team accomplishments.**We know we're both succeeding when**:- Users have their questions answered quickly, correctly, and congenially.- Individual and team performance goals are achieved.- You are excited to come to work every day and to tell people that you work at Fetch.- Technically Proficient: Google is your best friend- Fast Learner: Rapid fire communication works for you- Adapts to Change: New things are your vibe- OK with Repetition: OK with Repetition- Self-Motivated: You bet on you, and win every time- Seeks Feedback: Even Messi needs a coach- Maintains a Positive Attitude: Happiness is more than just an emoji- Professional and Accountable: Not everything can be solved with a meme- Maintains Focus: "I'm in the zone"- Service Minded: Does what is best for our users, even if it's difficult for us- Resourceful: You follow life hacks- Problem Solving: You know that clearing the cache and cookies is a good place to start- Team Mindset: Gaming is fun.Multi-player gaming is also fun**Bonus Points**:- Extensive technical knowledge

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