Key Account Manager

Founded in ****, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle.Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable.Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others._Are you ready to make your next career move to join our team and manage your own local portfolio as a Key Account Manager in Mexico City focusing on our government accounts?As our Key Account Manager you will act as a link between KONE and our customers coordinating operative and administrative tasks with all the internal areas involved.You should be able to handle multiple customer accounts and provide excellent customer service.Besides, you should also gather customer details and understand their requirements.Moreover, you should also be able to build and maintain long-term customer relations.Key Activities:Customer relationship management- Accountable for managing strategic and/or Core 1 customers assigned to him/her- Accountable for accuracy of customer data and hierarchies.- Accountable for customer plans, their approval and follow-up with the unit management- Accountable for building and coordinating relationships on many levels between customers organization and KONE as well as other stakeholders.- Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management teamSell- Responsible for creating and managing opportunities in his/her customer base with the account teams- Responsible for sharing customer knowledge and contacts to support other account team members to win the orders- Creates value propositions with clearly described benefits of KONE solutions for customer's needs- Accountable for national or frame agreements and managing the customer's contract portfolio- Responsible for developing the profitability of the customers' business with KONE according to the account planLeadership / People management- Determines the responsible KONE organization for the account together with the area's sales manager- Accountable for driving commitment to the shared objectives among the sales managers, sales persons, supervisors and other KONE team members- Keeps the local sales persons and project managers up to date of the agreed practices, coordinates, monitors and reports the daily activities.What do you need?- Bachelor's degree in Business Administration, Marketing, Sales, or a related field.- 3+ years of experience in account management within a maintenance company that provides services to hotels.- Strong analytical and planning skills.- Excellent communication and presentation skills- Excellent problem-solving skills- Good time management and organizational skills- Strong analytical and problem-solving skills- A proactive attitude- Willing to do fieldwork 50% (will travel to different states)- SAP- Availability to travel- We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation:_- _ We value your authentic self_- _ Diversity, equity and inclusion is embedded in our strategy and values_- _ Collaborative, creative and supportive work environment_- _ Passionate about safety, quality and innovation_- _ We care about the communities where we live and work_- Just some of our many benefits include:_- _ Competitive salary_- _ Flexible work schedule_- _ Opportunities to learn and grow_- _ Comprehensive health and wellness plans for the entire family_- _ More benefits than required by law_Come share your passion and energy to make a positive impact at KONE for our customers and your career*Beware of Recruitment Scams*- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class._- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.Sustainability is an integral part of our culture and the daily practice.We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.In bein