Retail Application Support Consultant F

Responsibilities After a training and support course, you will oversee application maintenance operations for the POS solution on behalf of one or more of our American customers. As a Support Consultant you will be responsible for : Corrective maintenance : the resolution of incidents (correction of a parameter setting, modification of a specific development, search for a workaround in case of blockage) Evolutionary maintenance : realization of improvement requests (new functionalities, automation Preventive maintenance : version updates, job monitoring, non-regression tests. You ensure that procedures are respected and that ITSM and knowledge management tools are used correctly. You escape or transfer incidents and requests that are not within your scope of intervention. You manage the preparation and organization of monitoring committees and are a force of proposal in the framework of an improvement plan Profile You have a functional experience of 1 to 3 years acquired around a business application or an ERP, in BA or level 1 support, ideally in the retail sector. You wish to deepen your functional knowledge around POS and retail applications. You have good technical skills and know the SQL language. You are rigorous, have a sense of customer service, and have good interpersonal skills. Problem solver with root cause identification skills Active listening skills and strong influencing skills Professional and positive approach Good collaboration and interpersonal skills Self-motivated & self-sufficient, but also a team player Assertive, adaptable, and creativity This position is an hybrid role based whether in Mexico city or in Colombia. Why become a VISEO Positive Digital Maker? You will be part of our Digital Retail consultantWW community : the proximity between consultants and the human size of our organization will allow you to make your initiatives visible and easily share your projects. At the same time, the dynamism of the company and its perpetual growth will multiply your development opportunities. You will have many ways of increasing your skills and discovering new areas : training, certifications, Brown Bag Lunches, workshops, meet-ups, meetings with experts, technical seminars, etc. Benefits Salary range : based on your experience + Advantages. Medical insurance. Short-term / Long term disability insurance. Generous vacation policy (22 days paid vacation per year). Food / Luncheon vouchers This position is an hybrid role based whether in Mexico or in Colombia. Few travels to plan in Colombia or Mexico. Fluent ENGLISH is required. Open to permanent or contractors. Don't hesitate to apply and join our international company : -) GDPR MESSAGE : Our privacy policy has been updated to comply with the new regulations. We invite you to consult it by clicking here : https : / / www.viseo.com / fr / politique-de-confidentialite. The VISEO Group uses the data collected as part of your application to assess your suitability for the job in question. We use the Jazz HR tool to help us in our recruitment process. This tool complies with current regulations on the protection of personal data. The tool is hosted in the United States and is PrivacyShield certified for HR data. In all cases, we may keep your file for 5 years so that we can contact you again if another position matches your profile. You may, of course, object to this. To find out more about how your data is used and how you can exercise your rights, please consult our privacy policy https : / / www.viseo.com / fr / politique-de-confidentialite. Powered by JazzHR #J-18808-Ljbffr