Support Engineer 2
hace 3 días
Blue Yonder Job Profile: Support Engineer 2OverviewThe Support Engineer 2 will support our SaaS and On Prem customers to provide Solution/Product support on Demand, Fulfillment, Promotions and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder. What you'll do:Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phasesMaintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate TeamProvide advice to BY partners and customers regarding industry best practices and process methodologyDocument learnings and create knowledge articles for repeated casesBring in new ideas for automation, re-use and service improvementsUnderstand the SaaS offering, features and functionality deployed for a given customer.Work closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product DevelopmentContinuous learning on latest BY Planning Solutions.What we are looking for:Industry experience:3+ years of Supply chain planning domain experience3+ years of experience in the Software/SaaS industryIdeal candidate will have experience working with BY products, specifically Supply Chain Planning solutions.Technical experience with BY products preferred specifically, Demand, Fulfillment, SCPO PlatformExperience with customer/client support in Supply Chain softwareTechnical Skills:Experience with Database programming/Data Modeling using Oracle SQL and MS SQLWorking knowledge of middleware (i.e. Weblogic, TomCat)Proficiency in Java / J2EE concepts – JDBC, C++Azure Log analysis and networking toolsAdvanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.Soft Skills:Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reportingAbility to work calmly under pressure and meet deadlinesMust have strong multi-tasking skillsMust be self-motivated and quick learner - New technologies, platforms, integrationsAble to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalationsDemonstrates initiative and is inquisitiveSucceeds in a fast-paced environmentDemonstrates the ability to work independently without losing team synergyDemonstrates customer service ethics and core valuesEducation:Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr
-
Support Engineer 2
hace 3 días
Monterrey, México Blue Yonder A tiempo completoSupport Engineer 2 — Monterrey 64000 Monterrey, Nuevo León AMI Automation Publicado hace 9 días Descripción Del Trabajo AMI es una empresa internacional que brinda soluciones de control y automatización centradas en el diseño, la fabricación y la implementación de soluciones tecnológicas innovadoras para proveer mejoras en la eficiencia de los...
-
Support Engineer 2
hace 3 días
Monterrey, México Blue Yonder A tiempo completoSupport Engineer 2 — Monterrey 64000 Monterrey, Nuevo León AMI Automation Publicado hace 9 días Descripción Del Trabajo AMI es una empresa internacional que brinda soluciones de control y automatización centradas en el diseño, la fabricación y la implementación de soluciones tecnológicas innovadoras para proveer mejoras en la eficiencia de los...
-
Support Engineer 2
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoJob Title:Support Engineer 2Overview:As a Support Engineer 2 at Blue Yonder, you will play a crucial role in providing excellent customer experience and solution support to Blue Yonder customers. Your responsibilities will include owning Tier 2 solutions, enhancing solution stability, and enabling increased customer adoption of services. This role requires a...
-
Support Engineer 2
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoOur people are our most important asset. Thank you for considering this opportunity as the next step in your career! **Overview** Blue Yonder’s **Support Engineer 2 **will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical/functional reported issues/problems and drive...
-
Support Engineer 2
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoOur people are our most important asset. Thank you for considering this opportunity as the next step in your career!**Overview**Blue Yonder’s **Support Engineer 2 **will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical/functional reported issues/problems and drive...
-
Sr Support Engineer 2
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title:- Sr Support Engineer 2 (Cloud Applications/ Transportation Manager/SaaS)Overview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Blue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer...
-
Support Engineer 2: Supply Chain Planning
hace 3 días
Monterrey, México Financecolombia A tiempo completoBlue Yonder is seeking a Support Engineer 2 to provide support for SaaS and On-Prem customers, assisting in deployments, resolving issues, and enhancing customer relations. The ideal candidate will have significant experience in supply chain planning and familiarity with Blue Yonder products, as well as strong technical skills, including database management...
-
Support Engineer I
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Mexico, Monterrey (Remote) Overview The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India. Scope: Blue Yonder is undergoing tremendous SAAS/DevOps...
-
Support Engineer 2
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoOverviewBlue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with regional customers/stakeholders to rollout, support our designed...
-
Senior Support Engineer
hace 3 días
Monterrey, México Intouch A tiempo completo**Senior Support Engineer** **Monterrey, Mexico.** Work for the world’s smartest in-store media network The problem we’re solving Digital retailers use data to study shoppers’ online behavior, predict their needs, and eliminate any friction points in the decision-making process. As a result, they provide shopping journeys that are very low on...
