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A leading technology firm seeks a Customer Success Manager (CSM) to ensure business clients achieve their desired outcomes using digital products. The role involves managing communication around incident management processes using ServiceNow, guiding clients through onboarding and providing tailored support. Ideal candidates have experience in customer success, strong communication skills, and familiarity with incident SLAs. This is a temporary, remote contract position with expected working hours of no less than 40 per week.
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