Business Process Analyst

Join to apply for the Business Process Analyst role at RSGet AI-powered advice on this job and more exclusive features.About RS GroupAcross the industrial design, manufacturing and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.We provide global access to an unrivalled range of over 750,000 stocked industrial products.Each day our team of experts deliver solutions to resolve our customer's challenges across design, procurement, inventory and maintenance.We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.About The RoleThe Business Process Analyst role is to be responsible for coordination, assessment and management and ownership of the processes that support Shared Business Services across the organization to create efficiencies and a great customer experience.Specific emphasis is placed on the order-to-cash end-to-end processing, but also includes service requests needed to ensure that the customer gets value from doing business with RS Americas.Business analysts bridge the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.Create a detailed business analysis, outlining problems, opportunities and solutions for a business.Perform design or redesign of business processes to improve operational efficiency.Analyze, implement and update processes to ensure company goals are met.Remain an owner and expert of the process and/or application that is designed/implemented for continual improvement.Key ResponsibilitiesManage multiple projects or initiatives at one time.Draw inferences from process details and link these inferences to the big picture by considering business objectives in identifying process improvements.Serve dedicated to customer service and meeting the expectations and requirements of internal and external customers.Review, analyze and evaluate business systems and user needs; document requirements, define scope and objectives and formulate systems to parallel overall business strategies.Ensure that applications used are understood by both business and IT, supporting impacts of changes with appropriate scope, timely improvements and troubleshooting as needed.Partner with other business process experts/owners to ensure alignment of end-to-end process.Oversee user acceptance testing.Keep stakeholders informed of progress and issues.Resolve issues quickly and collaboratively.Manage process change.Identify gaps in processes that impact customer experience and productivity for Customer Service or Sales staff.Maintain alignment with digital team to ensure continuity of customer experience.When deficiencies exist, suggest changes and prepare reports for executive and appropriate management.Improve workflow.Recommend future modifications for new product features.Develop standard processes consistently to drive efficiency and serve both internal and external customers.Lead projects.Seek, accept, and respond to feedback.Construct workflow charts and diagrams; study system capabilities; write specifications.Recommend controls by identifying problems and writing improved procedures.Provide data analysis/guidance as appropriate.Key Opportunities for GrowthThis role supports all departments in the organization.As a process/system expert, other areas of the business will want to expand and grow utilizing this expertise.Leadership on process/system expertise presents broad opportunities for growth within the market, globally and among departments.Key RelationshipsInternalManagement of the specific team/department within the focused area.Leaders of Shared Business Services within the market and globally.Other BPAs within the organization and within GSBS.ExternalVendors with whom applications are managed.Essential Skills & ExperienceBachelor's degree and/or equivalent combination of experience and education.Experience working cross-functionally and collaborating effectively with colleagues to get things done.Strong written/verbal communication skills.High attention to detail.Highly organized and able to multi-task and prioritize own workloads.Software application implementation.Excel, process mapping, data analysis.Desirable Skills & Experience2 years of distribution or supply chain experience.AS****, product knowledge.Negotiation skills.Working knowledge of SAP.Experience working with other countries/cultures.Seniority levelEntry levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesAppliances, Electrical, and Electronics ManufacturingReferrals increase your chances of interviewing at RS by 2x#J-*****-Ljbffr