Enterprise Customer Success Manager
hace 3 semanas
Join to apply for the Enterprise Customer Success Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.Our customers include leading public cloud and silicon providers, and industry leaders across sectors.The company is founder-led, profitable, and growing, with a global team of ****+ colleagues in 75+ countries, mostly remote.Customer success is a strategic department at Canonical, focusing on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts.Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations to increase loyalty and satisfaction.They are specialized in segments: Mass, Focus, Step Growth, and support all other customers including Store clients.Location: This role is remote.Key Responsibilities:Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, etc.Coordinate complex projects with developers, IT managers, and decision-makers.Collaborate with Sales, Engineering, and Support to develop engagement plans.Manage a customer portfolio, identify growth opportunities and renewal risks.Conduct weekly customer and business reviews, prioritize blockers, and drive resolutions.Advocate for customers internally and influence product roadmaps and processes.Support customers through reactive ticketing and proactive campaigns.Candidate Profile:Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.Excellent presentation skills and ability to communicate complex software concepts.Experience in process improvement and timely project delivery.Team player with ability to interact across departments and levels.Knowledge of agile methodologies.Proficiency in English, with additional languages like Spanish and Portuguese highly valued.Preferred Skills:Experience with Salesforce, Jira, and CRMs.What We Offer:Distributed remote work environment with biannual in-person team sprints.USD 2,000 annual learning and development budget.Annual compensation review and performance bonuses.Additional benefits including wellness programs, travel opportunities, and parental leave.About Canonical:Canonical is at the forefront of open source innovation, publishing Ubuntu, a key platform for AI, IoT, and cloud.We recruit globally, value excellence, and foster a diverse, inclusive workplace.Working remotely since ****, we encourage thinking differently, learning continuously, and raising your game.Canonical is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all applicants.#J-*****-Ljbffr
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Customer Success
hace 1 semana
Zapopan, Jalisco, México Canonical - Jobs A tiempo completoCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Customer Success Manager
hace 3 semanas
Zapopan, México Oracle A tiempo completo**Customer Success Manager - Oracle Hospitality and Leisure****Location: Zapopan, Jalisco****No visa sponsorship is available for this position.**Are you a hospitality technology enthusiast who thrives on building strong relationships and driving customer success? Oracle Hospitality is on the lookout for a dynamic Customer Success Manager (CSM) to join our...
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Customer Success Manager
hace 3 semanas
Zapopan, México Oracle A tiempo completo**Customer Success Manager - Oracle Hospitality and Leisure****Location: Zapopan, Jalisco****No visa sponsorship is available for this position.**Are you a hospitality technology enthusiast who thrives on building strong relationships and driving customer success?Oracle Hospitality is on the lookout for a dynamic Customer Success Manager (CSM) to join our...
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Senior Customer Success Manager
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Zapopan, México Oracle A tiempo completo**Senior Customer Success Manager - Oracle Hospitality & Leisure****Location**:**No visa sponsorship is available for this position.**Are you passionate about hospitality and technology? Do you thrive on building strong relationships and delivering top-notch support? Oracle Hospitality is looking for a dynamic and enthusiastic Customer Success Manager (CSM)...
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Senior Customer Success Manager
hace 2 semanas
Zapopan, México Oracle A tiempo completo**Senior Customer Success Manager - Oracle Hospitality & Leisure****Location**:**No visa sponsorship is available for this position.**Are you passionate about hospitality and technology?Do you thrive on building strong relationships and delivering top-notch support?Oracle Hospitality is looking for a dynamic and enthusiastic Customer Success Manager (CSM) to...
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Na Customer Success Management
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Zapopan, México Oracle A tiempo completo**Who We Are**At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their vision.This can range from finding cures for Covid 19, to supporting refugees and children in need, and enabling companies deliver transportation and logistics services to the World.Our long...
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Customer Success Manager
hace 4 días
Zapopan, México QUALITYWEB 360 A tiempo completoSomos una empresa de software B2B, por crecimiento buscamos:**CUSTOMER SUCCESS MANAGER****Objetivo**:Ser el principal contacto con el cliente para resolver problemas, dudas, etc, de manera proactiva asegurando su satisfacción creando relaciones solidas y a largo plazo.**Funciones**:- Gestionar renovaciones e identificar oportunidades de upselling para...
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Senior Principal Customer Success Manager
hace 4 semanas
Zapopan, México Oracle A tiempo completoOracle’s Customer Success Organization is in the midst of a customer-centric transformation. We’re helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the customer. As a Customer Success Manager, you will leverage deep business, industry, and product knowledge to partner...
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Senior Principal Customer Success Manager
hace 3 semanas
Zapopan, México Oracle A tiempo completoOracle's Customer Success Organization is in the midst of a customer-centric transformation.We're helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the customer.As a Customer Success Manager, you will leverage deep business, industry, and product knowledge to partner with...
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Customer Success Specialist
hace 3 semanas
Zapopan, México Aronnax Sa De Cv A tiempo completo**Customer Success Specialist****Zapopan, Jalisco****$15,000 MXN per month (net) with potential monthly bonus of $5,000 MXN****Full-time, indefinite contract****Monday to Friday, 8:00 AM to 4:30 PM****English proficiency at a 90% level****College Diploma****Customer Acquisition Specialist****Responsibilities**:**As a Customer Acquisition Specialist, your...
