Customer Service Associate

hace 4 semanas

Xico, México Ups A tiempo completo

Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.**Job Summary**This position provides customer service to internal and external customers.He/She enters data for order processing, document scanning, shipment routing, etc.This position problem solves and maintains ongoing professional relationships with customers.**Main Duties and Responsibilities**:- Monitors shipments throughout the day to ensure they are collected and delivered within agreed time frames.- Works with customers, both internal and external, with the aim of developing an excellent working relationship.- Works with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.- Books and processes booking requests within Marken's internal database, generating and verifying shipping documentation where applicable.- Liaises with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met.- Coordinates with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.- Updates clinical trial sites into Marken's internal database (where necessary).- Responds to incoming requests from external customers and internal offices/agents.- Prepares, verifies and distributes country specific project documentation.- Files and archives documents where required.- Attends and participates in customer meetings when required.**Qualifications**:- Minimum of 2 years of Customer Service experience required, experience in pharma industry, clinical trials, logistics or aviation transport preferred.- Intermediate level experience in Microsoft Office Suite (Excel, Word and Outlook).- Fluent in English (ability to read, write and speak).- Thorough understanding of Aviation/Airline networks.- Excellent communication skills and ability to influence others.- Ability to work independently and collaborate with others.- Attention to detail.- Flexibility in working hours required; schedules may include overnight and weekend availability.**Marken, UPS Healthcare Precision Logistics** (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.**Employee Type**:PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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