Fbs Customer Care Representative
hace 4 semanas
OurClientis one of the United States' largest insurers,providinga wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents andnearly18,500employees. Finally, ourClientis part of one the largest Insurance Groups in the world.We are building our talent pipeline for upcoming roles in ****. If you are interested in joining our team, apply today to be part of our network.Please note: This is not an immediate opening; it is for future opportunities.About the RoleWe are seeking a Customer Care Representative to provide exceptional service to internal and external customers on moderately complex insurance-related matters. In this role, you will deliver solutions within compliance and legal requirements, while navigating multiple systems and communication channels.Location: Capgemini offices in Av. Paseo de la Reforma 284, Juárez, CuauhtémocSchedule: Monday to Friday | Shifts: 9:00 AM to 5:30 PM or 9:30 AM to 6:00 PMKey ResponsibilitiesRespond to inquiries regarding insurance policies, provisions, and conditions.Resolve moderately complex issues by evaluating and interpreting policy information within authority limits.Communicate effectively with customers, agents, and internal teams across multiple platforms.Document all customer interactions and outcomes accurately.Escalate unresolved issues requiring advanced support.Stay informed on underwriting guidelines, compliance updates, and legal requirements.Identify trends and recommend process improvements.Collaborate with departments such as Policy Support, Claims, and Underwriting.Adhere to a regulated schedule and follow time-off procedures.QualificationsHigh School Diploma or equivalent required.Fluent English1-3 years of customer service experience (phone/chat preferred)Strong computer skills and ability to work across systemsAvailability to work on-site, Monday to FridayPlus: 1 year of experience in insurance or related fieldBenefits and CompensationCompetitive salary and performance-based bonusesComprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc.Career development and training opportunitiesDynamic and inclusive work culture within a globally renowned groupPrivate Health InsurancePension PlanPaid Time OffTraining & DevelopmentNote: Benefits differ based on employee level.#J-*****-Ljbffr
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