Product Specialist

Join to apply for the Product Specialist role at Talentful1 day ago Be among the first 25 applicantsAbout This RoleApollo is growing fast, and our customers need expert guidance to unlock the full potential of our platform.As a Product Specialist, you'll often be the first human connection in their journey—helping them navigate Apollo's capabilities, activate core workflows, and drive adoption.This role is high-volume and structured—you'll lead multiple onboarding calls daily, refining your expertise while delivering a consistent, high-impact experience.Think of it as engineering customer success at scale, combining clear communication, technical know-how, and a problem-solving mindset to help customers win.If you thrive in repeatable, high-impact interactions and love the challenge of learning, mastering, and teaching complex software, this is the role for you.PS: If you decide to Apply, please share a copy of your CV in English.What You'll DoLead structured onboarding sessions, guiding customers through Apollo's key workflows.Engineer a smooth start—help users master core features like Mailbox Linking, CRM Sync, and Sequences.Develop deep product expertise, acting as an Apollo power user customers can trust.Balance efficiency with quality—managing a steady call flow while ensuring meaningful engagement.Think like a builder—help refine onboarding playbooks based on common customer challenges.What Makes You a Great FitC1 Level fluency in spoken English, with a knack for simplifying complex topics.Familiar with video conferencing software—you enjoy engaging with customers over video callsTech-forward adaptive mindset—you're curious, analytical, and quick to learn and master new software.Experience with Salesforce or Hubspot is a plusThrives with repetition—you see structured, repeatable work as an opportunity to optimize and refine.Customer First Results-driven mentality—you focus on activation, retention, and making an impact with every call.Why This Role MattersYou'll be the bridge between product and customer success, ensuring every new Apollo user gets value fast.Your work directly impacts activation, retention, and revenue expansion, making you a key driver of our growth.If you're excited about becoming an Apollo expert and helping customers unlock their potential, we want to hear from you.We are AI NativeApollo.Io is an AI-native company built on a culture of continuous improvement.We're on the front lines of driving productivity for our customers—and we expect the same mindset from our team.If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.Why You'll Love Working at ApolloAt Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential.That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed.We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.Learn more hereSeniority levelAssociateEmployment typeFull-timeJob functionCustomer ServiceIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Talentful by 2xGet notified about new Product Specialist jobs in Mexico City, Mexico.#J-*****-Ljbffr