Shift Tech Engineer

SHIFT TECH ENGINEER page is loaded## SHIFT TECH ENGINEERlocations: Mexico - Mexico Citytime type: A tiempo completoposted on: Publicado hoytime left to apply: Fecha final: 7 de enero de **** (Quedan más de 30 días para realizar la solicitud)job requisition id: JR******Dé un paso adelante y deje que Edenred le sorprenda.Cada día, ofrecemos soluciones innovadoras para mejorar la vida de millones de personas, conectando a empleados, empresas y comerciantes de todo el mundo.Sabemos que hay cientos de formas de que crezcas.Con nosotros, ampliarás tus habilidades en un entorno multicultural, desafiante y dinámico.**Atrévase a unirse a Edenred y prepárese para prosperar en una empresa global que le ofrecerá un sinfín de oportunidades.**En Edenred todo gira en torno a la meritocracia.Vienes como eres y contribuyes.De hecho, el Grupo Edenred reconoce, contrata y desarrolla todos los talentos y singularidades.Nos comprometemos a evitar toda forma de discriminación y a ofrecer a todos nuestros candidatos igualdad de oportunidades independientemente de su sexo y expresión de género, discapacidad, origen, creencias religiosas y orientación sexual o cualquier otro criterio.• 24/7 Monitoring & Response: Maintain constant visibility across monitoring tools, triaging and resolving alerts swiftly to prevent or minimise service disruption.• Incident & Major Incident Management: Take ownership of incidents from detection to resolution, ensuring clear, timely communication and accurate documentation.• Problem Solving: Identify root causes, implement permanent fixes, and contribute to the problem management process.• Change & Deployment: Support controlled software deployments, patching, and maintenance activities in coordination with global teams.• Knowledge Management: Maintain up-to-date, high-quality documentation and contribute to training content to strengthen team capability.• Collaboration: Act as the operational bridge between clients, internal departments, and technical teams to ensure effective communication and seamless resolution.• Continuous Improvement: Contribute to process and tooling enhancements, bringing forward new ideas to improve efficiency, quality, and team performance.• Coaching & Mentoring: Share knowledge and expertise with peers to build a stronger and more resilient Service Operations team.Core Skills & Experience (Essential): • Strong analytical and problem-solving skills with demonstrable ownership of incidents and outcomes • Technical competence in one or more of the following: • SQL: writing and debugging complex queries • Unix/Linux: command-line proficiency and troubleshooting • Java: ability to interpret and debug code at a basic level • Experience supporting complex, business-critical technical environments • Fluent English (written and spoken) • Proven experience managing client or stakeholder relationships in a fast-paced operationalCore Skills & Experience (Essential): • Strong analytical and problem-solving skills with demonstrable ownership of incidents and outcomes • Technical competence in one or more of the following: • SQL: writing and debugging complex queries • Unix/Linux: command-line proficiency and troubleshooting • Java: ability to interpret and debug code at a basic level • Experience supporting complex, business-critical technical environments • Fluent English (written and spoken) • Proven experience managing client or stakeholder relationships in a fast-paced operational context • Proficiency in Microsoft Office? Desirable Technical Knowledge: • AppDynamics, Jira Service Desk, Confluence, OpsGenie • Citrix or similar remote access technologies • Degree (or equivalent experience) in Computer Science, Engineering, or related technical field ? Personal Attributes: • Client-Focused: Demonstrates empathy, urgency, and professionalism in every interaction.• Detail-Driven: Uses data and evidence to guide decisions.• Collaborative: Supports and uplifts teammates through shared learning and mentoring.• Adaptable: Thrives in a fast-moving, high-pressure environment.• Proactive: Anticipates issues before they arise and seeks improvement opportunities.• Professional Communicator: Articulate and calm under pressure — written and verbal.• Resilient: Maintains a positive, composed approach when facing challenges.• SLA adherence and incident resolution performance • Ticket handling quality and timeliness • Client and internal stakeholder satisfaction • Accuracy and clarity of communication during incidents • Knowledge base contributions and usage • Demonstrated ownership, teamwork, and accountability**Apply now and Vibe with Us**()(blob: / 0:26#J-*****-Ljbffr