Collections Specialist

About the CompanyQuantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions.We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives.We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services.Job SummaryThe Collections Specialist will be responsible for managing past-due accounts, working with borrowers to resolve delinquent loans, and helping to recover outstanding balances.This role involves contacting borrowers, negotiating repayment terms, and ensuring all collection activities comply with regulatory standards.The Collections Specialist will collaborate with other departments, such as loan servicing and compliance to support customer service while minimizing credit risk.Key ResponsibilitiesAccount Management and Collections – Monitor and manage a portfolio of delinquent accounts, identifying and prioritizing those in need of immediate attention.> Contact borrowers by phone, email, and written communication to discuss outstanding balances and repayment options.Review and assess borrower financial situations to recommend and negotiate payment arrangements, settlements, or other solutions that help resolve past-due accounts.Build rapport with borrowers to understand their financial challenges and offer viable repayment solutions.Maintain a positive and professional tone with all borrower interactions, ensuring an empathetic approach that maintains customer trust.Address borrower inquiries about account status, payment terms, and collections processes, providing clear and accurate information.Ensure compliance with federal, state, and local regulations, including FDCPA (Fair Debt Collection Practices Act) and other industry standards.Maintain thorough documentation of all borrower interactions, payment agreements, and collection efforts to support compliance and audit requirements.Stay updated on regulatory changes impacting collections practices, implementing adjustments as needed.Analyze account information to identify high-risk accounts and escape to management or legal team as necessary.Collaborate with loan servicing, compliance, and legal teams to streamline collections processes, address complex cases, and support borrower inquiries.Contribute to continuous improvement of collections strategies and processes to maximize efficiency and enhance the borrower experience, providing feedback on recurring borrower issues for proactive risk management.QualificationsEducation: High school diploma or GED required; associate's or bachelor's degree in Finance, Business, or related field preferred.Experience: Minimum 3 years in collections, ideally within banking, lending or financial services.Knowledge: Familiarity with collections practices, debt recovery processes, account management in regulated environment; knowledge of FDCPA and related laws.Skills: Excellent verbal and written communication, professional and empathetic borrower interactions.Negotiation: Strong negotiation and problem-solving skills to handle difficult conversations and secure positive outcomes.Organization: Strong organizational skills, high attention to detail, accurate documentation.Preferred: Experience with collections software, CRM systems, and other financial account management tools; bilingual (Spanish and English) proficiency.Preferred: Familiarity with debt settlement strategies and loan restructuring options.Additional InformationThis role provides an opportunity to contribute to the institution's financial health by helping borrowers resolve past-due accounts in a professional, compliant, and supportive manner.The ideal candidate will have a blend of collections expertise, negotiation skills, and a customer-oriented mindset.#J-*****-Ljbffr