Collections Specialist

hace 2 semanas


Xico, México Ibac Consultoría En Recursos Humanos A tiempo completo

**Are you passionate about digital finance and experienced in collections?** Join a growing Fintech and help our clients keep their accounts on trackAs a **Collections Executive**, you'll be responsible for managing credit recovery professionally, ensuring an outstanding customer experience, and meeting the company's recovery objectives.**Responsibilities**- Analyze and implement collections strategies to maximize credit recovery.- Manage and update each account's history, documenting interactions and payment agreements.- Propose customized payment plans to support clients in resolving their debt.- Meet collections KPIs, including recovery rates and response times.- Collaborate with other departments to address complex collections situations.- Advise clients on financial products and assist with credit-related inquiries.**Requirements**:- Minimum 1 year of collections experience, preferably in a Fintech or financial sector.- Strong communication and negotiation skills, results-oriented.- Familiarity with collections systems and CRM (Salesforce, Zendesk, etc.).- Intermediate Excel skills for portfolio data analysis.- Basic knowledge of Mexican collections regulations (CONDUSEF, Credit Bureau).- Experience with digital collections tools and customer service is a plus.- Proactive attitude and ability to work under pressure.**What We Offer**- Competitive salary plus bonuses based on portfolio recovery.- Legal benefits plus additional perks.- Ongoing training in digital finance and growth opportunities.- Hybrid/remote work model.- Dynamic, achievement-oriented work environment in one of the most innovative industries.Tipo de puesto: Tiempo completoSueldo: $13,****** - $15,****** al mesPago complementario:- Bono de productividadTipo de jornada:- Turno de 8 horasExperiência:- Collections: 2 años (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial


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