Customer Service

hace 3 semanas

Xico, México Rackspace A tiempo completo

We are looking for a fluent bilingual A/R Specialist to join our CFO team in Mexico.The Specialist will act as the primary point of contact responsible for replying to queries and tickets raised by our customers related to the collections function as well as assisting with those related to billing and other business-related issues.Build a positive report with our external customers and our internal business partners within the sales and service delivery organization.Minimize any threat of bad debt by highlighting potential bad payers in a timely manner and proactively act on them or escalate as appropriate.To comply with Rackspace set processes, procedures, and guidelines**Job Description**:- Act as the primary point of contact for the customer- billing and payment issues on assigned portfolio- ensures the collection process is working efficiently by monitoring customers and collecting all money due- minimize the risk of bad debt- initiates query resolution by employing various techniques including account reconciliation, and research- handles and documents internal and external communication- expected to use third-party portals for monitoring invoice uploads and PO management- forms and maintains a positive and collaborative relationship with other departments to address and solve issues**Knowledge**:- intermediate knowledge of Microsoft office suite- intermediate knowledge in resolving account issues- familiar with operating in a high transaction volume environment- familiar with portals and PO management for cash collections**Skills**:- Strong customer service skills including timely communication- strong conflict resolution skills- 1-3 years of collections experience (Desirable)- Customer service experience- strong written and verbal communication skills in English- Fluent in Spanish, both verbal and written**Ability**:- ability to make appropriate decisions considering the relative cost and benefits of the potential actions according to department policies and procedures- directly collaborates with various areas of the business**About Rackspace Technology****More on Rackspace Technology

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