Customer Service Manager
hace 2 semanas
Responsibilities- Recruit, hire, train, and lead the local customer support team.Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.- Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment processing failures.Manage non-standard payment inquiries, including repayment difficulties, extension requests, and disputes, working closely with the Collections team.- Set and monitor clear team KPIs, implement a QA framework to monitor interactions and ensure service quality.- Analyze customer feedback, complaints, and contact drivers to identify systemic issues and risks.Provide structured feedback to the Product, Risk, and Collections teams to drive business improvements.- Act as the primary owner for all escalated customer complaints.Qualifications:- 4+ years of experience in customer service management, ideally in the financial services or microfinance industry.- Experience leading a team, preferably in a fast-paced environment.- Excellent leadership, communication, and interpersonal skills.Strong problem-solving and conflict resolution abilities.- Proficiency with customer service management software and CRM systems.- Ability to analyze data and derive actionable insights from customer feedback and service metrics.- Bachelor's degree in Business, Finance, Communications, or a related field.(Relevant work experience may substitute for formal education).
-
Service Customer Manager Ti
hace 2 semanas
Xico, México People Hackers A tiempo completo**Vacante para la empresa People Hackers en Benito Juárez, Ciudad de México**:**Quienes Somos**- Socios estratégicos de una de las compañías de telecomunicaciones más importantes en el mundo, con presencia en España, México y Latam, desarrollamos soluciones digitales innovadoras, cuidamos de quienes laboran con nosotros, ofrecemos estabilidad,...
-
Customer Service Manager
hace 2 semanas
Xico, México Innomotics A tiempo completoJoin to apply for the Customer Service Manager role at Innomotics.Job ID: ****Location: Mexico City, MX, *****About InnomoticsInnomotics is an industry-leading supplier of motors and large drive systems.With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries.Today, we are bringing...
-
Customer Experience
hace 2 semanas
Xico, México American International Group A tiempo completoA leading global insurance firm is seeking an experienced Customer Service Manager in Veracruz, Mexico.This role involves directing customer service teams, ensuring all operations comply with local regulations, and providing ongoing training for staff.The ideal candidate should have strong communication and customer service skills, alongside fluency in...
-
Customer Service Manager
hace 2 semanas
Xico, México American International Group A tiempo completoFunctional ResponsibilitiesStaff management: Direct and manage teams of customer service agents of the claim's booths of the different lines of business.Ensure that agents follow the processes kept by the company by monitoring calls.Provide ongoing training for staff, ensuring they are up to date with procedures and best practices.Monitor KPI's through...
-
It Customer Service Manager
hace 2 semanas
Xico, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Gustavo A. Madero, Ciudad de México**:**Quienes Somos**- Socios estratégicos de una de las compañías de telecomunicaciones más importantes en el mundo, con presencia en España, México y Latam, desarrollamos soluciones digitales innovadoras, cuidamos de quienes laboran con nosotros, ofrecemos estabilidad,...
-
Customer Service Manager
hace 2 semanas
Xico, México Pay Retailers A tiempo completoPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments.Our...
-
Remote Customer Service Manager
hace 2 semanas
Xico, México Persona A tiempo completoA global talent agency is hiring a Customer Service Manager (Work From Home) to lead customer support operations.This role requires excellent leadership, a customer-centric approach, and a knack for conflict resolution.Ideal candidates will have a degree in Business or a related field, 3-5 years in customer service (with 2 years managerial experience), and...
-
Customer Service Manager
hace 2 semanas
Xico, México Avantor A tiempo completo**The**Opportunity**:Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.Ensure customer complaints are resolved in a professional manner.Determine work procedures, work schedules, and workflow for customer service staff.Monitor business and process metrics to measure and manage customer...
-
Remote Customer Service Manager — Lead Global Support
hace 2 semanas
Xico, México Persona A tiempo completoA leading talent agency is seeking a Customer Service Manager to oversee their support operations.This role requires strong leadership skills, a customer-centric approach, and the ability to ensure high customer satisfaction.The ideal candidate will have a bachelor's degree and 3-5 years of customer service experience, with at least 2 years in a managerial...
-
Customer Service Reliability Engineer
hace 2 semanas
Xico, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security.Business and governments rely on us to bring trust to the billons of digital interactions they have with people.Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.More than 30,000...
