Customer Service Coordinator
hace 3 semanas
**BMP TECHNOLOGIES MEXICO****Solicita**:**Customer Service Coordinator****Descripción y Requisitos****SUMMARY**Interfaces with customers to provide comprehensive customer account management, focusing on service by performing the following duties.Coordinates all activities involved with identifying, ordering, and scheduling the company's requirements for raw materials, supplies, services, manufactured components, subassemblies, and assemblies.**ESSENTIAL DUTIES AND RESPONSIBILITIES**Communicates with customers by phone or in person and receives orders, order changes, and general communication.Reviews confirming orders audits open orders and maintains files for open and closed customer orders.Enters daily customer orders into the ERP system.Updates ERP system Data File as required.Supports Account Manager in the sale of new or additional products and services.Receives EDI and sends confirmations.Makes independent decisions to resolve problems in routine situations for service-related issues.Maintains all aspects of communication for mature accounts.Visits customers as needed at their place of business to promote sales efforts.Responsible for sales forecasting.Develops and presents sales data and qualifies sales leads.Monitors delivery performance reports.Reviews shipping documentation for domestic orders after shipments and is the backup for processing export orders and ensuring proper documentation is completed prior to shipment.Responsible for proof of delivery (POD) inquiries.Liaison with customers and internal departments to resolve customer issues.Coordinates customer expedite requests.Senior Account Rep - Provides guidance and mentoring to Key Account Reps.Quotes prices and credit terms to current and prospective customers according to existing company practice.Maintains quotation and pricing records.Issues Returned Goods Authorization to customers.Supports internal requirements from other departments.Initiates new product introduction meeting.Enters and maintains all customer master data on the ERP system.Enters and updates item masters for new and existing part numbers.Complies with all job-related ISO procedures as documented.Participates on teams/special projects ad hoc as required.**QUALIFICATIONS**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.**EDUCATION and/or EXPERIENCE**Associate's degree (A.A.) or equivalent from a two-year college or technical school; or related experience and/or training; or equivalent combination of education and experience.**LANGUAGE SKILLS**Bilingual (English / Spanish)Ability to read, analyze, and interpret common scientific and technical journals.Ability to respond to common inquiries or complaints from customers or internally.Ability to write reports and business correspondence.Ability to effectively present information to and respond to questions from customers and employees.**REASONING ABILITY**Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to communicate effectively with the customer to ensure a win/win situation.Puesto: Administracion**Información Adicional**- Tipo de contrato: Permanente- Salario: Negociable- Pais: MEXICO- Estado o Region: Chihuahua- Ciudad: Ciudad Juarez
-
Customer Service Coordinator
hace 3 semanas
Chihuahua, México Ilc Dover-Industrias Grayling De México A tiempo completo**ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO****Solicita**:**Customer Service Coordinator****Descripción y Requisitos****Job Summary**:The Customer Service Coordinator ensures that our customers' orders are processed appropriately.They monitor the progress of the order from intake through delivery and may participate in customer follow-up communications to...
-
Account Coordinator
hace 3 semanas
Chihuahua, México Electro Componentes De México S.A. De C.V. A tiempo completo**Job Summary**:The main objective of the Account Coordinator is to provide customer support to a set list of customer accounts.The AC has three main focus areas:1) maintenance and understanding of customer demands2) managing customer shipments and3) managing communication around areas that impact demand and/or shipments.**Qualifications**:- Excellent...
-
Customer Service
hace 3 semanas
Chihuahua, México Electro Componentes De México S.A. De C.V. A tiempo completoElectro Componentes de México por crecimiento se encuentra en búsqueda del mejor talento para Account Coordinator (Customer Service)El **Account Coordinator (Servicio al cliente en área de Materiales)** se encarga del mantenimiento y la comprensión de las demandas de los clientes, la gestión de los envíos de los clientes y la comunicación en torno a...
-
Customer Service
hace 3 semanas
Chihuahua, México Electro Componentes De México S.A. De C.V. A tiempo completoElectro Componentes de México por crecimiento se encuentra en búsqueda del mejor talento para Account Coordinator (Customer Service)El **Account Coordinator (Servicio al cliente en área de Materiales)** se encarga del mantenimiento y la comprensión de las demandas de los clientes, la gestión de los envíos de los clientes y la comunicación en torno a...
-
Vendor Management Inventory
hace 3 semanas
Chihuahua, México Drg Technologies A tiempo completo**Location**:Juarez, MX**Department**:Customer Service**Supervisor**:Director of Customer Service/Quality- Note: Please send resume in English_Job SummaryThis hands-on, on-site role ensures DRG's label solutions are available exactly when and where our customers need them.Based in Juarez, the VMI Remote Warehouse / Customer Service Coordinator is the...
-
Customer Service
hace 3 semanas
Chihuahua, México American International Border Logistics A tiempo completo¡Únete a nuestro equipo en AIBL!Estamos **Solicitando: Customer Service**:**Requisitos**:- Ingles conversacionales.- Actitud proactiva y enérgica.- Con o sin experiência en logística.- Experiência previa en Customer Service.- Disponibilidad para trabajar en el 2° turno.**Descripción del Puesto**: En AIBL, valoramos la excelencia en el servicio al...
-
Customer Service
hace 3 semanas
Chihuahua, México American International Border Logistics A tiempo completo¡Únete a nuestro equipo en AIBL!Estamos **Solicitando: Customer Service**:**Requisitos**:- Ingles conversacionales.- Actitud proactiva y enérgica.- Con o sin experiência en logística.- Experiência previa en Customer Service.- Disponibilidad para trabajar en el 2° turno.**Descripción del Puesto**: En AIBL, valoramos la excelencia en el servicio al...
-
Customer Service
hace 3 semanas
Chihuahua, México Wistron México, S.A. De C.V. A tiempo completo**WISTRON MÉXICO, S.A. DE C.V.****Solicita**:**CUSTOMER SERVICE****Descripción y Requisitos****Requirements**:- Bachelor degree in Business, Industrial Engineering or related fields- 2 years of experience in Order Management, Customer Service, Material Control, Planning- Logistics background- SAP knowledge- 80% English language- Ms Office proficiency-...
-
Sales/Customer Service Representative
hace 3 semanas
Chihuahua, México Ktblack Services A tiempo completoKT Black looking for Sales/Customer Service (BD) RepresentativeSales/Customer Service (BD) Representative profile.- Call center experience is a plus.- Sales experience.- Customer service experience.- Microsoft office experience.- Bachelore's degree in humanities- Fully bilingual- Strong communications and oral abilities- Enthusiastic- Able to work easily...
-
Customer Service Manager
hace 3 semanas
Chihuahua, México Electro Componentes De México S.A. De C.V. A tiempo completo**Key Responsibilities**:- Drive customer service team to ensure excellence trough on-time / in-full delivery, synchronized supply chain from customer service to operations, efficient and effective communication with key stakeholders.- Ensure order change demand trends to propose data driven solution- Manage customer escalations and propose strategy for...
