Vendor Management Inventory

hace 2 semanas

Chihuahua, México Drg Technologies A tiempo completo

**Location**:Juarez, MX**Department**:Customer Service**Supervisor**:Director of Customer Service/Quality- Note: Please send resume in English_Job SummaryThis hands-on, on-site role ensures DRG's label solutions are available exactly when and where our customers need them.Based in Juarez, the VMI Remote Warehouse / Customer Service Coordinator is the operational heartbeat of our customer fulfillment process—blending inventory control with high-level customer service.You'll manage label inventory in our onsite warehouse, input reorders with accuracy and speed, and represent DRG with responsiveness that builds loyalty and trust.Key Responsibilities**Inventory & Order Management**- Monitor and manage label inventory levels at customer sites using VMI tools.- Track usage, prevent stockouts, and eliminate excess through data insights.- Generate and process replenishment orders with a focus on speed and precision.- Coordinate internal production and logistics to ensure timely order fulfillment.**Customer Communication & Support**- Accurately input customer reorders into internal systems and confirm receipt of all requests.- Maintain a high response rate to customer inquiries and service needs—aiming for same-day acknowledgment and resolution.- Communicate order status updates, ETAs, and any changes proactively and professionally.- Ensure order accuracy and documentation meet both DRG standards and customer expectations.- Build strong, positive relationships with customer contacts through trust, consistency, and service excellence.**Quality & Issue Resolution**- Address quality concerns immediately and coordinate solutions with team.- Conduct visual inspections to ensure label quality meets standards.- Resolve inventory discrepancies, reorder errors, or delivery issues quickly and professionally.**Reporting & Continuous Improvement**- Create regular inventory and service-level reports to track key metrics.- Recommend process or system enhancements to improve accuracy, speed, and customer satisfaction.Qualifications & Competencies**Required**:- High school diploma and 2+ years in inventory management or customer service- Bilingual: Fluent in English and Spanish (written and spoken)- Experience with VMI systems and/or ERP tools- Strong attention to detail and time management- Excellent communication and interpersonal skills**Preferred**:- Associate's or Bachelor's degree in Business, Supply Chain, or Logistics- Knowledge of label manufacturing or print production processes**You'll Excel in This Role If You're**:- A fast, accurate, and responsive communicator who takes the initiative- Obsessed with getting it right the first time—especially when inputting orders- Customer-focused and relationship-driven- Able to handle multiple priorities without letting the ball drop- Proactive about fixing problems before they affect customersWorking Conditions & Requirements**Location**:- This is a full-time, **on-site** position based in Juarez, Mexico.Remote work is not available for this role.**Physical Requirements**:- Ability to stand for extended periods during audits- Able to lift up to 50 pounds (labels, boxes, packaging supplies)- Manual dexterity for label handling and inspection- Visual accuracy for quality checks**Health & Safety**:- Adhere to company safety protocols and warehouse procedures- Wear required PPE during warehouse visits- Complete safety training and remain compliant with DRG standards**Language**:- Engish and Spanish (required)Work Location: In person

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