IT Help Desk Specialist
hace 3 semanas
Join to apply for the IT Help Desk Specialist role at Braintrust Full‑time opportunity (40 hrs/week), Remote, LATAM based. Expected start date: Early January 2026. Job Description Mesh is growing fast—and we’re building a world‑class, secure Corporate IT foundation to power our global team. As our IT Help Desk Specialist, you’ll be the go‑to expert for most employee IT needs, jumping in to solve problems, manage devices and access, and helping shape the next generation of our internal IT operations. You’ll have room to grow—whether that’s leading projects, diving deeper into IT operations, automating our device life cycle, or driving new Corporate IT initiatives. If you thrive in fast‑paced environments, take pride in owning your work, and want to make a real impact in a high‑growth fintech company, this role is for you. What You'll Do Provide daily IT support for laptops, accounts, MFA, networking issues, and SaaS tools. Set up, configure, and ship laptops for new hires; support onboarding and offboarding access. Manage and track Mesh’s device lifecycle, including repair and replacements. Maintain SaaS licensing, reclaim unused licenses, and support overall system ownership. Ensure device security compliance (encryption, patching, EDR coverage). Support remote and in‑office employees with connectivity, hardware, and general IT issues. Maintain and improve internal IT documentation; use ticket metrics to enhance processes. Partner closely with Security, People Ops, and Engineering teams on cross‑functional initiatives. Who You Are Bachelor’s degree in Computer Science or related field, or equivalent hands‑on experience. 2+ years of IT support or help desk experience. Proficiency with platforms such as Okta, Jira, Kandji (or any MDM), Notion, Slack, and Google Workspace. Experience supporting distributed/remote teams (required). Strong ownership mentality with the ability to work independently. Ability to thrive in fast‑moving, startup‑style environments. East Coast timezone availability preferred for coverage needs. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Technology, information and internet #J-18808-Ljbffr
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IT Help Desk Specialist — Fintech-Scale IT
hace 3 semanas
Mexico City Mesh A tiempo completoA leading fintech company in Mexico City is seeking an IT Help Desk Specialist. In this role, you will provide IT support for various employee needs, manage and track device lifecycle, and ensure security compliance. Ideal candidates will have a Bachelor's degree in Computer Science or equivalent experience, along with at least 2 years in IT support. Join a...
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IT Help Desk Specialist
hace 3 semanas
Mexico City Mesh A tiempo completoFounded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms to enable seamless digital asset payments and conversions. By unifying these platforms into a single network, Mesh is pioneering an open, connected, and secure ecosystem for digital finance. Mesh has raised over...
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IT Help Desk Specialist
hace 3 semanas
Mexico City Mesh A tiempo completoFounded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms to enable seamless digital asset payments and conversions. By unifying these platforms into a single network, Mesh is pioneering an open, connected, and secure ecosystem for digital finance. Mesh has raised over...
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Help Desk Specialist
hace 3 semanas
Mexico City Medium A tiempo completoThe Help Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub, ensuring fast response times, accurate routing, and clean data for reporting and automation. Working hours: 9-5 pm EST Responsibilities: Handle incoming Level 1 support tickets (FAQs, basic inquiries) Maintain SLAs for response and resolution times Route...
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Help Desk Specialist
hace 3 semanas
Mexico City Medium A tiempo completoThe Help Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub, ensuring fast response times, accurate routing, and clean data for reporting and automation. Working hours: 9-5 pm EST Responsibilities: Handle incoming Level 1 support tickets (FAQs, basic inquiries) Maintain SLAs for response and resolution times Route...
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Remote Help Desk Specialist
hace 3 semanas
Mexico City Medium A tiempo completoA global BPO leader is seeking a Help Desk Specialist located in Mexico City. This position requires handling Level 1 customer support tickets through HubSpot Service Hub, with responsibilities including managing response times, routing escalations, and generating weekly reports. Ideal candidates should have 2–4 years in customer service and strong...
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Service Desk Analyst: Quick IT Help
hace 3 semanas
Mexico City DXC Technology Inc. A tiempo completoA leading IT services provider is seeking a Help Desk Agent in Mexico City to be the first contact for users reporting IT incidents. Responsibilities include answering calls, creating tickets, and resolving software/hardware issues. Candidates should possess a technical degree and have at least one year of experience in customer support. Proficiency in...
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IT Service Desk Specialist
hace 1 semana
Mexico City The American School Foundation A tiempo completoAn educational institution in Mexico City seeks a Technology Service Desk Analyst to provide technical support for end-user devices and institutional technology. Responsibilities include on-site support, documenting incidents, and collaborating with IT specialists. Ideal candidates possess a Bachelor’s degree in Computer Engineering or related fields, and...
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Bilingual Help Desk Analyst – Onsite IT Support
hace 3 semanas
Mexico City SoftwareONE A tiempo completoA leading software company in Mexico City seeks a Bilingual Help Desk Analyst to provide exceptional technical support. This role involves managing incoming support requests, diagnosing hardware and software issues, and maintaining documentation. Candidates should have experience in technical support and be proficient in operating systems. The company offers...
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Help Desk Lead
hace 2 días
Mexico City Metropolitan Area Wizeline A tiempo completoWe AreWizeline, a global AI-native technology solutions provider, develops cutting-edge,AI-powereddigital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture ofgrowth, collaboration,andimpact.With the right people and...
