It Support Manager

Operations is at the heart of Amazon business.We are known for our speed, accuracy, and exceptional service.Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.OpsTech IT provides 24×7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile.We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them.When we hire you at Amazon, we hire for the future.With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea.You will be surrounded by the best innovators of our time.We value diversitySee why diversity is important to us at amazon.com/diversityWe are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.Key Job ResponsibilitiesHire, train, and develop a team of IT professionals.Support all safety programs to ensure a safe work environment for all associates.Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.Establish and maintain a positive, productive relationship with operational leadership and staff.Lead infrastructure builds in new facilities.Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.Measure, monitor, and maintain team's ability to meet or exceed contact and resolution Service Level Agreements (SLA).Develop and maintain policies, procedures, and processes.Oversee management of equipment and parts inventory.Create, manage, and support recognition and communication programs.Travel up to 30%.A Day in the LifeTHIS ROLE IS NOT VIRTUAL.You will be leading a team of IT professionals with various skill sets to provide world-class technical support to Amazon's Operations team who fulfill our customer promises millions of times a day.The technology varies between our different facilities, but Amazon's core IT infrastructure is fully redundant and relies upon top-tier vendor hardware networked over fiber optic, copper, and wireless topologies.Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computers, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers' shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.We are committed to developing a diverse workforce and we are even more committed to working with you to make that happen.Depending on the type of job, you will be required to engage in physical warehouse activities with or without reasonable accommodation.About the TeamInclusive Team CultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion.We host annual and ongoing learning experiences.Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members.We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.Basic QualificationsBachelor's degreeKnowledge of Linux or Unix systems administrationKnowledge of advanced English at CEFR level B2/C1Preferred QualificationsKnowledge of hardware architecturesExperience with system management tools and client/server environmentsOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr