Technical Support Engineer II –
hace 6 días
Overview The Technical Support Engineer II serves as the primary technical contact for platform users, playing a key role in shaping the customer experience. This role involves managing support tickets from initial intake to full resolution, troubleshooting issues, and guiding users through product functionality to ensure effective use of our enterprise solutions. The TSE II also interacts with customers via chat, phone, or email, manages escalations from Support, Sales, and Customer Success teams, and acts as a main point of contact during product launches, maintenance windows, or service interruptions. Requirements 2+ years of experience working in a technical support role. Knowledge of the B2B (Business-to-business) infrastructure software, technical support, and customer support markets. Experience in Linux/Windows/Networking administration and operations. Understanding and/or experience with cloud platforms and services: Amazon Web Services, Microsoft Azure, etc. (Experience not necessary, just a plus) Ability to build strong relationships with clients at all levels of the organization. #J-18808-Ljbffr
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Technical Support Engineer II — Launch
hace 6 días
Mexico City Everscale Group A tiempo completoA technology solutions provider in Mexico City is seeking a Technical Support Engineer II to manage support tickets and interact with customers across various platforms. The ideal candidate has over 2 years of experience in technical support, possesses knowledge of B2B infrastructure software, and has skills in Linux and Windows administration. This role...
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Customer-Impact Tech Support Engineer II
hace 6 días
Mexico City Everscale Group A tiempo completoA leading technology firm in Mexico City seeks a Technical Support Engineer II to serve as the primary technical contact for product users. You will manage support tickets and interactions with customers to provide timely solutions. This role requires at least 2 years of experience in technical support and the ability to build strong relationships with...
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Technical Support Engineer
hace 1 semana
Mexico City General Staffing A tiempo completoTier II Technical Support Engineer (Remote) Industry: 24/7 Global Technical Operations – Networking & Storage Support | Technology company based in California, USA Salary: $1,800–$2,300 USD per month, depending on shift, experience, and technical proficiency Work Hours (PST): All three shifts available (24/7 possible rotation to be confirmed) Language...
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Technical Support Engineer
hace 6 días
Mexico City General Staffing A tiempo completoTier II Technical Support Engineer (Remote) Industry: 24/7 Global Technical Operations – Networking & Storage Support | Technology company based in California, USA Salary: $1,800–$2,300 USD per month, depending on shift, experience, and technical proficiency Work Hours (PST): All three shifts available (24/7 possible rotation to be confirmed) Language...
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Technical Support Engineer
hace 6 días
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
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Technical Support Engineer
hace 1 semana
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
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Technical Support Engineer
hace 1 semana
Mexico City TK Recruitment A tiempo completoOverviewMy client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.RoleYou will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...
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Remote Tier II Network
hace 6 días
Mexico City General Staffing A tiempo completoA global technology company is seeking a Tier II Technical Support Engineer to join their remote support team. The role involves providing advanced technical support for networking and storage systems, troubleshooting escalated incidents, and collaborating with engineering teams. Candidates should have strong networking knowledge and a commitment to...
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Tier II Technical Support Team Lead
hace 6 días
Mexico City Owner A tiempo completo👋 About Owner.comOwner is the AI growth system for local restaurants.Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.Owner is like having an army of engineers and...
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Tier II Technical Support Team Lead
hace 1 semana
Mexico City Owner A tiempo completo👋 About Owner.comOwner is the AI growth system for local restaurants.Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.Owner is like having an army of engineers and...