Css Team Lead, Order To Cash, Americas

**Date**:Feb 28, ******Location**: Apodaca, NLE, MX, *******Company**:CorningRequisition Number: *****Corning is vital to progress - in the industries we help shape and in the world we share.We invent life-changing technologies using materials science.Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.Our sustained investment in research, development, and invention means we're always ready to solve the toughest challenges alongside our customers.Corning's businesses are ever evolving to best serve our customers, industries, and consumers.Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets.We are changing the world with:- Trusted products that accelerate drug discovery, development, and delivery to save lives- Damage-resistant cover glass to enhance the devices that keep us connected- Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light- Precision glass for advanced displays to deliver richer experiences- Auto glass and ceramics to drive cleaner, safer, and smarter transportation**Scope of Position**:Corning Shared Services (CSS) supports Corning's businesses, through best-in-class and evolving operations, with a focus on actionable insights through evolving processes, ensuring compliance, and executing vital transactions.We work hard to actively support Corning's evolving businesses, eliminate manual processing of standard transactions, and act as a thought leader in digital transformation to be a top talent destination inside and outside of Corning.CSS Team Lead, Order To Cash, Americas is responsible for day-to-day issue resolution, escalations, oversight of the team's daily responsibilities, SLA management, leading through KPI/KRI's, and supporting the Order to Cash Manager to achieve stream objectives.**Day to Day Responsibilities**:- Assist in leading Cash Application, Billing, Collections- Work with Customer Service/Commercial groups to ensure business expectations are being met.- Reconciliation of the Bad Debt Reserves.- Responsible for communicating and resolving issues with customers at various levels of their organizations.- Responsible for collection management and resolution of outstanding invoices.- Prepare monthly reports on status of major past due accounts for Stream Manager- When required, answer inquiries from reporting agencies, other businesses, and credit groups.- Assist in directing daily activities and reassessing staff to ensure efficient & effective operations.- Performs daily ongoing operational tasks of organization.**Experiences/Education - Required**:- BS Degree (Preferably in Finance, Economics, or Accounting- 1-2 years experience- Strong Analytical skills- Team Player- Demonstrated supervisory and process management skills- Ability to act under pressure in a fast-paced environment- Attention to detail, accuracy, process-oriented and organized- Ability to interact and communicate with all levels of the business internally and externally**Desired Skills**:- Knowledge of Credit and Collection- Ability to act on initiative- Ability to embrace change- Ability to be proactive**Software Knowledge**:- PeopleSoft GLOBAL AR- SAP/S4Hana- Microsoft Office- SalesforceCorning Puts YOU FirstWe are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential.All benefits begin as soon as you start your career at Corning.- Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues' contributions.- Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.- Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.- Professional development programs help you grow and achieve your career goals.