Growth Operations Analyst

Growth Operations Analyst – Acquisition Job Locations: CO-Bogota | MX-MEX-Mexico City Company Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. For more information, visit www.didiglobal.com/news Team Overview Being part of the Driver Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of user‑centric, analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Mexico and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment Driver Growth Operations team members are very important for the expansion and sustainability of the business. The ideal candidates for our opening roles should have very strong analytical skills (e.g. Python, R, SQL, etc.) and feel comfortable transforming insights into business decisions. You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM Role Responsibilities Designing and executing initiatives to acquire new drivers across Spanish‑speaking LatAm, using data to guide decisions and maximize efficiency. Overseeing daily operations of driver communities, ensuring the smooth rollout of product launches, incentive programs, and ongoing initiatives. Managing multiple cross‑functional projects simultaneously, aligning stakeholders and coordinating timelines and deliverables. Owning the development and performance of driver acquisition incentives, ensuring impact and scalability across markets. Building and maintaining strong relationships with internal and external stakeholders, communicating effectively in both English and Spanish. Defining and analyzing data dashboards to track key performance indicators and identify opportunities for growth or optimization. Collaborating with product teams to adapt and improve offerings based on driver needs and market dynamics. Navigating ambiguous and complex problems with creativity, agility, and critical thinking. Driving a culture of experimentation by leading testing efforts and generating actionable insights. Increasing participation in key programs aimed at improving the driver experience, ensuring awareness, engagement, and sustained impact across cohorts. Role Qualifications A strong academic background, with a Bachelor’s degree in Engineering, Computer Science, Economics, Industrial Engineering, Business, Actuarial Science, or a related field. Advanced degrees or certifications are a plus. At least 3 years of professional experience in operations, growth, project management, or similar roles, preferably in tech‑driven environments. A data‑first mindset, with a strong interest in analytics. Experience with tools like SQL, Python, R, or other programming languages is a plus, but not required. Familiarity with A/B testing methodologies and a solid understanding of how to design and interpret experiments to guide decision‑making. Proficiency in spreadsheets (Excel or Google Sheets), and a natural ease when working with new platforms or database tools. Bilingual fluency in English and Spanish, with strong written and verbal communication skills to engage diverse teams and stakeholders. A proactive and self‑directed attitude, with a track record of taking ownership and following through on complex tasks. Strong project and stakeholder management skills, with the ability to navigate ambiguity, solve problems creatively, and deliver impact quickly. EEO Statement We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. We are data‑driven – We are strong believers in making informed decisions, that’s why we are data‑driven. We can better navigate the business landscape strategically by analyzing valuable metrics. We believe in Win‑win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all. We are committed to building inclusive and diverse teams. At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of. Prior to submitting this application, I have read and accepted the Privacy Notice for Candidates available at https://careers.didiglobal.com/terms #J-18808-Ljbffr