It Technician

hace 2 semanas

Ramos Arizpe, México North American Production Sharing A tiempo completo

**Position Overview**:**Responsibilities**:- **PC and Hardware Support**:- Install, configure, and maintain computers, laptops, printers, and peripherals.- Troubleshoot and resolve hardware and software issues for end-users.- Perform system updates, patches, and upgrades as needed.- Ensure proper inventory and management of IT assets.- **Network Administration and Support**:- Monitor and maintain local area networks (LAN), wireless networks, and VPN connections.- Configure and troubleshoot routers, switches, firewalls, and other network devices.- Collaborate with corporate IT teams to ensure cybersecurity and data integrity.- Assist in network infrastructure improvements and expansions.- **Software & System Support**:- Provide support for Windows and Linux-based systems.- Assist with IT security policies, including antivirus, backups, and user access management.- Support Active Directory management and user account administration.- **User Support & Training**:- Provide technical assistance and training to employees on IT-related issues.- Document solutions for recurring problems and create user guides as needed.- Respond to and resolve IT support tickets in a timely manner.**Requirements**:- Associates or Bachelor's degree in Information Technology, Computer Science, or related field.- 2+ years of experience in IT support, preferably in a manufacturing or industrial setting.- Strong knowledge of Windows OS, networking, and hardware troubleshooting.- Experience with network devices (Cisco or similar).- Familiarity with cybersecurity best practices and IT security tools.- Basic knowledge of server administration and virtualization (VMware ).- Familiarity with manufacturing processes and automotive industry standards is a plus.- **Proficiency in Spanish and English language required**.

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