IT Technician

hace 2 semanas

Ramos Arizpe, México Mergon A tiempo completo

**About the Job**:
At Mergon, we mould ideas for a sustainable future. We work with leading brands like Tesla, BMW, Xerox and Abbott to design, manufacture and deliver sustainable products for the vehicles and equipment of the future.

We care deeply about our colleagues, customers and our community and we have a curiosity that constantly pushes us to innovate and improve. We are competent, capable and we invest in our people and in our processes to ensure we continue to grow and do our best work every day.

Due to the ongoing growth of activity in the area of new projects, we are currently looking to add an IT Technician to our Mergon México Facility

**Key Responsibilities**:

- Provide first-line technical support to end-users in Mexico, resolving hardware, software, and network issues promptly and effectively.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment ensuring compliance with company policies and procedures.
- Collaborate with the IT team in Global Headquarters to escalate complex issues and participate in troubleshooting activities, as necessary.
- Manage user accounts, permissions, and access rights in accordance with company guidelines.
- Conduct regular system audits and updates to ensure security and performance standards are met.
- Assist in the implementation of IT projects and initiatives, such as system upgrades, migrations, and rollouts.
- Provide technical training and guidance to end-users on IT-related matters.
- Maintain accurate documentation of IT assets, configurations, and support procedures.
- Maintain security measures to protect company data and systems, including antivirus software, firewalls and remote access ensuring compliance with company policies and procedures.

**Targets**:

- Provide all first level support to Mergon Mexico Team
- Escalate issues to other IT Team members ensuring Mexico issues are resolved inline with Global KPI’s
- Work closely with Global IT Team to maintain compliance with company polices and procedures
- Lean IQMS and provide first level support to IQMS
- Support Global IT Team with new initiatives and projects

If you are interested in participating in this role please send us your update resume.

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