Service Center Manager
hace 4 semanas
**Date Posted**:************Country**:Mexico**Location**:Calzada Manuel Gómez Morín número ****,Colonia Rancho Hermanos Fuentes, CP *****,Mexico.**Position Role Type**:Unspecified**What You Will Do**:- Supervises a team of primarily entry and intermediate Technicians / Business Support employees, with flexibility to determine how assignments are completed (e.g., objectives and approaches to completing work).- Sets day-to-day goals and objectives for team members.- Prepares, updates and monitors performance metrics to ensure business objectives are achieved.- Performs capacity planning of staff and resources to support input variations, adjusting and performing recovery plans.- Participate in hiring process of new employees, transfers, promotions, salary actions and terminations.- Support project management based on business needs; may be required to support other duties/functions within the company.- Actively participate in initiatives for Root Cause/Corrective Actions using Quality tools and support.- Actively participate in obtaining Quality and Regulatory Certifications.- Review and implement technical, process and regulatory documentation changes; creates or updates procedures as required.- Coordinates or provide technicians with theorical and on the job trainings, performing systematic reviews and adjustments of the plan.- Design, discuss, and implement employees' development plans.- Participates in technical meeting with service requestors.- Assist with new business development.- Ensures continuous improvement of Technical Service processes for maximum effectiveness and efficiency, leading and coordinating with other departments as required.- Schedules resources to ensure cost effectiveness and coordination of activities.- Performs and assist in the management of budget, staffing and or business/operations results.- Supervises, promote actions and presents topics related to Environment, Safety & Health.- Ensure employees follow the organization's policies and procedures.- Attend and have participation in group meetings, teleconferences and/or training required.**Qualifications You Must Have**:- Bachelor's degree in electronic, mechatronic or related, and 5 years of prior relevant experience.- OR an Advanced degree and 3 years of prior relevant experience.- Must have fluent English communication (Bilingual).- Experience with advance Microsoft Excel.- Excellent communication, leadership, teamwork and presentation skills.**Qualifications We Preferred**:- Knowledgeable in electronic.- Knowledge of MRO regulatory certifications.- SAP experience**Privacy Policy and Terms**:Click on this link to read the Policy and Terms
-
Sr. Manager Product Service Operations
hace 4 semanas
Mexicali, México Sonova A tiempo completoWho we areAt Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing...
-
Service Manager
hace 2 semanas
Mexicali, México Britts Imperial University College A tiempo completo**About the Organization**: Nortwest College was founded in 2007 and has had thousands of students who have passed out over the last 15 years. With more than 15 nationally recognized programs in domains like Business, IT, Cyber Security, Telecommunications, Hospitality, Carpentry, Tiling, Painting, Building & Construction, Project Management, Nortwest...
-
Technical Support Representative
hace 5 días
Mexicali, México Web Shop Manager A tiempo completo**WSM is an American company based in San Diego, California. WSM is an industry-leading e-commerce platform for auto parts suppliers. Clients all over the country rely on us to deliver the technology they need to grow their businesses. Our 35+ person company is well-established and ripe for growth. We are looking for a Technical Support Representative to...
-
Technical Support Representative
hace 5 días
Mexicali, México Web Shop Manager A tiempo completo**WSM is an American company based in San Diego, California. WSM is an industry-leading e-commerce platform for auto parts suppliers. Clients all over the country rely on us to deliver the technology they need to grow their businesses. Our 35+ person company is well-established and ripe for growth. We are looking for a Technical Support Representative to...
-
Sr. Manager, Service Americas
hace 2 semanas
Mexicali, México Sonova A tiempo completoWho we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing...
-
Customer Service Distribution Network Analyst
hace 2 semanas
Mexicali, México Emprego MX A tiempo completoDescripción y detalle de las actividades - Ensure that Distribution Center assigned maintain appropriate stock levels for sales - Distribution planning execution - Maintain positive working relationship with DC managers, Sales, Customer Service & warehouse logistics - The Analysts will be responsible for resolving any exceptions to the plan to ensure...
-
Gerente de Proyectos
hace 2 semanas
Mexicali, México Tri Source de Mexico A tiempo completoTri Source de Mexico, one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA, is seeking a highly motivated and experienced individual to join our team as a Contact Center Manager (Project Manager). If you are passionate about leading a...
-
Site Manager
hace 4 semanas
Mexicali, México Company A tiempo completoJob Title: Site Manager – BPO Call Center (Bilingual: English/Spanish)Location: Mexicali Brewery Landmark, Mexicali, B.C.Department: Operations Job Summary: We are seeking a dynamic and experienced Site Manager to lead our BPO call center operations in Mexico, servicing U.S.-based clients. The ideal candidate will be bilingual in English and Spanish, with...
-
Site Manager
hace 4 semanas
Mexicali, México Company A tiempo completoJob Title: Site Manager – BPO Call Center (Bilingual: English/Spanish)Location: Mexicali Brewery Landmark, Mexicali, B.C.Department: Operations Job Summary: We are seeking a dynamic and experienced Site Manager to lead our BPO call center operations in Mexico, servicing U.S.-based clients. The ideal candidate will be bilingual in English and Spanish, with...
-
Site Manager
hace 4 semanas
Mexicali, México Company A tiempo completoJob Title: Site Manager – BPO Call Center (Bilingual: English/Spanish)Location: Mexicali Brewery Landmark, Mexicali, B.C.Department: Operations Job Summary: We are seeking a dynamic and experienced Site Manager to lead our BPO call center operations in Mexico, servicing U.S.-based clients. The ideal candidate will be bilingual in English and Spanish, with...
