Data Platform Sr. Specialist DDIT US&I D&A Operations

hace 6 días

Mexico City Novartis México A tiempo completo

Data Platform Sr. Specialist DDIT US&I D&A Operations Join to apply for the Data Platform Sr. Specialist DDIT US&I D&A Operations role at Novartis México. 1 day ago – Be among the first 25 applicants. About The Role Step into a role where your expertise in data & analytics operations can shape the future of healthcare. As a Senior Specialist for Analytics and Data Science Products Operations, you’ll be at the heart of Novartis’ digital transformation—driving operational excellence, ensuring seamless service delivery, and enabling impactful data‑driven decisions. You’ll lead the charge in managing cloud‑based analytics platforms, championing compliance, and optimizing service performance across global teams. Key Responsibilities Lead operations for Data Solution Delivery, acting as the single point of contact for stakeholders. Drive IT Service Management across ITIL processes, service operations, and continuous improvement. Ensure service delivery meets SLAs, KPIs, and customer satisfaction targets. Govern vendor performance through compliance monitoring and analytical reporting. Oversee deployment and management of digital platforms supporting commercial data strategy, adopting emerging (GenAI, AI, NLP) technologies and launch products/services faster with rapid prototyping & iterative methods to prove and establish value. Optimize team capacity and automate processes to enhance operational efficiency. Collaborate across functions to ensure seamless execution and issue resolution. Manage internal and external audits, including stakeholder coordination and remediation tracking. Provide real‑time support and guidance on quality, compliance, and escalations. Maintain security calendars and ensure adherence to security testing schedules. Essential Requirements University degree in Computer Science, Information Management, or a related field. 7+ years of experience managing support operations for cloud‑based data analytics platforms (AWS, Snowflake). Strong understanding of analytical and technical frameworks for descriptive and prescriptive analytics. Proven experience delivering data projects in regulated environments with a focus on compliance. Expertise in data lifecycle management, change management, and risk mitigation strategies. Familiarity with AWS, Databricks, and Snowflake service offerings, as well as emerging (GenAI, AI, NLP) technologies. Demonstrated ability to lead cross‑functional teams and manage vendor relationships. Excellent communication skills with a patient‑ and client‑focused mindset. Why Novartis Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? Learn more. Benefits and Rewards Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Benefits and Rewards. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology – Pharmaceutical Manufacturing #J-18808-Ljbffr

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