Customer Support

hace 3 semanas

Tapachula, México Blackline A tiempo completo

It's fun to work in a company where people truly believe in what they're doingOverviewSince being founded in, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process.Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical.ResponsibilitiesHandle any incoming customer support inquiries.Perform troubleshooting using various resources.If needed, elevate issues to Senior Application Support Analyst Services.Analyze data in support of proposed projects, business cases, and system requirements.Coordinate with customers and/or technical staff to resolve issues with software applications.Use accepted project management, application development, and documentation standards and processes.Test, implement, document, and maintain software applications.Work as a member of a team and provide support for applications.Handle incoming support inquiries.QualificationsMust be service-oriented.2+ years of prior experience in a customer support position, with a focus on accounting, financial, or banking applications.2+ years of web-based applications experience and related technical knowledge, for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.Bachelor's degree in a related field.Work ArrangementCandidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.Commitment to Diversity and Equal Employment OpportunityAll qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.#J-*****-Ljbffr

  • Specialist - Customer Support / Operations Analyst

    hace 3 semanas

    Tapachula, México Nasdaq A tiempo completo

    The Role We're looking for a Specialist – Customer Support / Operations Analyst to join our Global Technology team, reporting to the Director - Client Support Services. In this role, you'll help shape how we deliver exceptional client experiences and ensure seamless operations for mission-critical financial systems. You'll fit right in if you're...

  • Customer Service Representative Medical Equipment

    hace 4 semanas

    Tapachula, México WebCreek A tiempo completo

    As a Customer Support Representative, you will serve as a vital point of contact for our customers. You will be responsible for delivering high-quality support, managing inquiries, and ensuring a seamless customer experience across our products and services. This role requires English/Spanish fluency and occasional onsite presence at the client's Mexico City...

  • Sales Operations Support Analyst

    hace 3 semanas

    Tapachula, México Ncr Atleos A tiempo completo

    Join NCR Atleos as a Sales Operations Support Analyst !In this role, you'll provide critical support to our Sales team and Sales Operations Management throughout the entire sales cycle.What You'll Do:Pre-Sales Support- Assist with customer proposals (RFP/RFI).- Work on hardware/software configurations.- Request product activations or deactivations (PID).-...

  • Hybrid Financial Software Support Specialist

    hace 3 semanas

    Tapachula, México Blackline A tiempo completo

    A leading SaaS financial solutions provider is seeking a Customer Support Specialist in Tapachula, Mexico.The candidate should have over 2 years of experience in customer support, specifically with accounting, financial, or banking applications.The role involves handling inquiries, troubleshooting issues, and analyzing data for proposed projects.A bachelor's...

  • Customer Service Hibrido

    hace 3 semanas

    Tapachula, México American Express A tiempo completo

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,...

  • Remote Scaled Customer Success Manager

    hace 3 semanas

    Tapachula, México HireLATAM A tiempo completo

    HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to...

  • Remote Implementation Advisor For Software Growth

    hace 3 semanas

    Tapachula, México Hirelatam A tiempo completo

    A recruitment agency seeks a Remote Implementation Advisor to work from home in Mexico.The ideal candidate will manage implementation projects, provide customer success support, and utilize software solutions to drive business growth.You'll need at least two years of experience in customer success or consulting, and familiarity with HighLevel software is...

  • Technical Analyst

    hace 2 semanas

    Tapachula, México PepsiCo A tiempo completo

    We Are PepsiCo Join PepsiCo and Dare for Better! Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi,...

  • Asesores Buscas Home Office Trabaja Con Nosotros

    hace 3 semanas

    Tapachula, México Hirelatam A tiempo completo

    HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies.Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.Job Title : Remote Implementation Advisor (100% Work From Home)Location : Remote from...

  • Bus & Truck Business Developer (Mexico)

    hace 3 semanas

    Tapachula, México SPAL Automotive A tiempo completo

    Role: Business Developer – SPAL Products with a special focus on Bus Segment Location for posting : MEXICO Reports to : Sales Director Experience : Minimum 5 to 10 years in a Sales and Business Development role Education : Bachelor of Engineering; preferably with MBA Preferable sector : Bus & Coaches OEM & AM - HVAC system integrator - Bus Body...