Empleos actuales relacionados con Customer Service Representative Medical Equipment - Tapachula - WebCreek
-
Customer Support
hace 3 semanas
Tapachula, México Blackline A tiempo completoIt's fun to work in a company where people truly believe in what they're doing!OverviewSince being founded in, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process.Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we...
-
Customer Service Hibrido
hace 3 semanas
Tapachula, México American Express A tiempo completoAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,...
-
Collections- Customer Service Agent
hace 3 semanas
Tapachula, México Daimler Truck Financial Services México A tiempo completoWe are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market. With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution,...
-
Health Sales Representative
hace 2 semanas
Tapachula, México Reckitt A tiempo completo**Health Sales Representative - Tuxtla** **Tapachula, Chiapas** **Competitive Salary & excellent benefits package** - Working with customers in the medical and pharmaceutical fields, you’ll take ownership for your own area of the business. Managing your own territory, you’ll design and implement medical marketing strategies. You’ll build trust and...
-
Sales Representative Neuromodulation
hace 3 semanas
Tapachula, México Safeguard Global A tiempo completoWe are looking for a healthcare professional with a solid background in neurosurgery and the medical device industry, specializing in the commercial promotion and inclusion of advanced therapies.Key StrengthsHands-on experience in surgical environments, particularly in neurosurgery (desirable).Academic training in health-related fields (medicine, nursing,...
-
Equipment Technical Manager
hace 3 semanas
Tapachula, México GlobalLogic A tiempo completoWe're Hiring: Engineering Manager Job Responsibilities Lead and manage engineering teams comprising 20+ direct and indirect reports across geographies( USA and India) Drive the implementation of data-intensive and scalable cloud-based applications, with hands-on experience in Java and modern cloud platforms. Own end-to-end project planning, estimation, and...
-
Strategic Legal Project Manager | Hybrid
hace 3 semanas
Tapachula, México Ktsa - Kpmg Technology Services Americas A tiempo completoA leading technology service provider in Mexico is seeking a Legal Project Manager to provide operational and coordination support for legal and governance activities.This role includes managing complex projects, vendor coordination, and knowledge governance.The ideal candidate has 5–7 years of relevant experience and a Law Degree, with a preference for...
-
Strategic Legal Project Manager | Hybrid
hace 4 semanas
Tapachula, México Ktsa - Kpmg Technology Services Americas A tiempo completoA leading technology service provider in Mexico is seeking a Legal Project Manager to provide operational and coordination support for legal and governance activities. This role includes managing complex projects, vendor coordination, and knowledge governance. The ideal candidate has 5–7 years of relevant experience and a Law Degree, with a preference for...
-
Hybrid Financial Software Support Specialist
hace 3 semanas
Tapachula, México Blackline A tiempo completoA leading SaaS financial solutions provider is seeking a Customer Support Specialist in Tapachula, Mexico.The candidate should have over 2 years of experience in customer support, specifically with accounting, financial, or banking applications.The role involves handling inquiries, troubleshooting issues, and analyzing data for proposed projects.A bachelor's...
-
Casino Manager
hace 3 semanas
Tapachula, México Royal Caribbean Group A tiempo completoPosition Summary:Leads and manages the ship's Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing...
Customer Service Representative Medical Equipment
hace 4 semanas
As a Customer Support Representative, you will serve as a vital point of contact for our customers. You will be responsible for delivering high-quality support, managing inquiries, and ensuring a seamless customer experience across our products and services. This role requires English/Spanish fluency and occasional onsite presence at the client's Mexico City office.
What You'll Do:
Respond to customer inquiries via phone, email, and web portal, delivering clear and professional support.
Document all correspondence, research, internal inquiries, and relevant details in the ticketing system.
Provide dedicated support during standard West Coast working hours (PST).
Communicate effectively with internal team members as needed.
Record all communications, research findings, and actions taken in the ticketing system to maintain accurate case history.
Collaborate with team members for assistance and escalate issues to management when appropriate.
Use internal systems to further your understanding of the client's platform and replicate customer-reported issues as needed.
Educate customers on support processes, available resources, and best practices to ensure a positive experience.
Provide support for the client's software platform, assisting with troubleshooting, documentation, and day-to-day inquiries.
Be onsite at the client's Mexico City office approximately once a month for support and collaboration (travel is required if not local).
Must Have:
~3+ years of experience in customer support or a related field, ideally in the software industry.
~ Strong phone support skills, with the ability to communicate clearly and handle live customer conversations confidently.
~ Excellent written and verbal communication abilities.
~ Active listening skills with the ability to understand and respond to customer needs effectively.
~ Ability to multitask, prioritize, and manage time efficiently.
~ Experience working with ticketing systems and customer support platforms.
~ Technical aptitude and ability to quickly learn new software and tools.
~ Patience, empathy, and a genuinely customer-focused mindset.
~ Fluent in English and Spanish, both written and spoken (required).
Nice To Have (Preferred but Not Required):
Experience working with SQL SSMS.
Proficiency with FreshDesk, Slack, Gmail, TeamViewer, and MS RemoteDesktop.
Background in business analysis of software products.
