Client Services Specialist

Join a Team That Owns It and Gets Stuff DoneAt GC Realty & Development, client service isn't about putting out fires—it's about preventing them, communicating clearly, and delivering the right solution the first time.We're not looking for someone who avoids tough conversations or waits to be told what to do. We're looking for a Client Services Specialist who takes ownership, moves fast, and knows how to balance urgency with professionalism.If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering a high-quality client experience every single day—this role may be for you.Role OverviewAs a Client Services Specialist, you are the primary point of contact for property owners. You'll manage client communication, coordinate with internal teams, review financials, obtain approvals, and ensure owners feel informed, confident, and cared for.This role requires strong judgment, emotional intelligence, and the ability to stay calm and decisive—even when things get complicated.This Role Is a Strong Fit If You:Take full ownership of your work and follow through without remindersCommunicate clearly, confidently, and professionally—especially in difficult situationsStay calm under pressure and prioritize effectively when everything feels urgentEnjoy problem-solving and delivering solutions, not just passing messagesBelieve responsiveness and accountability are non-negotiableCan balance empathy with firmness when setting expectationsKey ResponsibilitiesClient Communication & ExperienceServe as the primary point of contact for assigned property ownersRespond to client emails, calls, and texts within 2 hoursDeliver the GC Realty Experience™ by being proactive, responsive, and solution-orientedConduct quarterly check‑in calls and strive for first‑call resolutionProactive Client ManagementExecute proactive monthly communication across 14 key client touchpoints (inspections, delinquency, vacancies, etc.)Keep clients informed of issues, next steps, and outcomes-before they have to askCoordinate closely with leasing, maintenance, and finance teams to ensure alignmentFinancial & Operational SupportReview property financials and explain ROI, concessions, and statement corrections clearly to clientsHandle client concessions up to $250 when appropriateObtain owner approvals for work orders, turnovers, and capital itemsSupport client collections with professionalism and transparencyResident & Vacancy CoordinationParticipate in renewal and resident negotiations when neededMaintain weekly communication with leasing on vacant unitsCoordinate strategy calls when units sit vacant without applicationsRequired QualificationsAt least 2 years of direct, client-facing experience in residential property management (SFH or multifamily)Strong verbal and written English communication skillsAbility to manage multiple priorities without dropping the ballComfort handling difficult conversations with professionalism and empathyStrong problem‑solving and decision‑making skillsTech‑savvy and comfortable working in property management systemsPreferred Qualifications3+ years in client‑facing property managementWorking knowledge of leasing, maintenance, and financial workflowsExperience reviewing property financials and advising clientsFamiliarity with property management software (AppFolio preferred)Proven ability to improve processes or client communication systemsCompensation & Work EnvironmentCompensation: Starting at $10 per hourRemote Role: Work from home with a reliable, distraction‑free setupFast‑Paced, Supportive Team: High accountability, strong systems, and clear expectationsGrowth‑Oriented Culture: We value learning, feedback, and continuous improvementAbout GC Realty & DevelopmentGC Realty & Development is Chicago's premier property management team, specializing in single‑family homes and small multifamily properties. For over 20 years, we've delivered a responsive, systems‑driven approach that gives investors peace of mind and their time back—powered by strong processes, clear communication, and people who truly Own It.Ready to Apply?If you're responsive, accountable, and motivated by delivering excellent client experiences—not just checking boxes—we want to hear from you.Apply today and show us how you deliver Better Results. #J-18808-Ljbffr