Technical Escalations Manager
hace 4 semanas
Location: Remote in Mexico City | Role Type: Full-Time, Individual ContributorAre you a highly technical leader who thrives under pressure and can drive resolution for the most critical enterprise escalations? We are seeking a Escalations Manager/Principal Customer Response Manager (CRM) to be the single point of accountability for high-risk customer accounts, ensuring rapid stabilization and resolution.What You'll Do:Own the Crisis: Act as the primary escalation lead for high-impact accounts, managing issues from onset through stabilization and closure with urgency and structure.Drive Resolution: Develop and execute account-level stabilization plans. Proactively identify systemic issues and drive permanent resolution with key stakeholders.Technical Governance: Leverage deep expertise in ERP Architecture (e.g., SAP, Oracle, Dynamics) and SaaS infrastructure to guide resolution strategies, challenge proposed fixes, and hold technical teams (Engineering, Cloud Ops) accountable.Cross-Functional Leadership: Coordinate and align Support, Engineering, and Product teams to remove technical blockers and accelerate timelines. You will lead without formal authority.Communicate & Influence: Deliver clear, structured, and timely communications on status, risks, and next steps to internal executive stakeholders and customers.What You'll Bring:5+ years in enterprise technical escalation management or critical response roles, ideally within a SaaS or ERP environment.Strong technical background in ERP application architecture, system integrations, and infrastructure troubleshooting.Proficiency in troubleshooting operating systems (Unix/Windows), networking, and working knowledge of database tasks (e.g., Progress DBA, SQL).Proven ability to coordinate multiple high-priority issues simultaneously under pressure.Bachelor’s degree in IT, Computer Science, or equivalent experience.Additional informationThis role is fully remote in Mexico cityYour health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.Opportunity to join a growing business, launching into its next phase of expansion and transformation.Collaborative culture of smart and hard-working people who support one another to get the job done.An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or Hierarchy.Compensation packages based on experience and desired skill set
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Technical Escalations Manager
hace 4 semanas
Tenochtitlán, México QAD A tiempo completoLocation: Remote in Mexico City | Role Type: Full-Time, Individual Contributor Are you a highly technical leader who thrives under pressure and can drive resolution for the most critical enterprise escalations? We are seeking a Escalations Manager/Principal Customer Response Manager (CRM) to be the single point of accountability for high-risk customer...
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Technical Escalations Manager
hace 4 semanas
Tenochtitlán, México QAD A tiempo completoLocation: Remote in Mexico City | Role Type: Full-Time, Individual Contributor Are you a highly technical leader who thrives under pressure and can drive resolution for the most critical enterprise escalations? We are seeking a Escalations Manager/Principal Customer Response Manager (CRM) to be the single point of accountability for high-risk customer...
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Technical Escalations Manager
hace 3 semanas
Tenochtitlán, México Qad A tiempo completoLocation: Remote in Mexico City | Role Type: Full-Time, Individual ContributorAre you a highly technical leader who thrives under pressure and can drive resolution for the most critical enterprise escalations?We are seeking a Escalations Manager/Principal Customer Response Manager (CRM) to be the single point of accountability for high-risk customer...
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Technical Escalation Specialist
hace 3 semanas
Tenochtitlán, México Bebeeescalation A tiempo completoTechnical Escalation ExpertWe are seeking an experienced Technical Escalation Manager to lead high-risk customer accounts, ensuring rapid stabilization and resolution.This role is ideal for a technical leader who thrives under pressure and can drive resolution for complex enterprise escalations.You will own the crisis, drive resolution, and provide technical...
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Head Of Engineering
hace 3 semanas
Tenochtitlán, México Bebeeengineering A tiempo completoA leading engineering firm in Veracruz, Mexico, is seeking an experienced Engineering Manager/Technical Lead to oversee a team and drive technical projects.The ideal candidate should have a strong engineering background, excellent leadership, and communication skills.Responsibilities include managing and mentoring the engineering team, leading projects from...
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Head of Engineering
hace 3 semanas
Tenochtitlán, México beBeeEngineering A tiempo completoA leading engineering firm in Veracruz, Mexico, is seeking an experienced Engineering Manager/Technical Lead to oversee a team and drive technical projects. The ideal candidate should have a strong engineering background, excellent leadership, and communication skills. Responsibilities include managing and mentoring the engineering team, leading projects...
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Head of Engineering
hace 3 semanas
Tenochtitlán, México beBeeEngineering A tiempo completoA leading engineering firm in Veracruz, Mexico, is seeking an experienced Engineering Manager/Technical Lead to oversee a team and drive technical projects. The ideal candidate should have a strong engineering background, excellent leadership, and communication skills. Responsibilities include managing and mentoring the engineering team, leading projects...
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Technical Manager
hace 3 semanas
Tenochtitlán, México GlobalLogic A tiempo completoWe’re Hiring: Engineering Manager Job Responsibilities Lead and manage engineering teams comprising 20+ direct and indirect reports across geographies( USA and India) Drive the implementation of data-intensive and scalable cloud-based applications, with hands-on experience in Java and modern cloud platforms. Own end-to-end project planning, estimation, and...
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Technical Manager
hace 3 semanas
Tenochtitlán, México GlobalLogic A tiempo completoWe’re Hiring: Engineering Manager Job ResponsibilitiesLead and manage engineering teams comprising 20+ direct and indirect reports across geographies( USA and India)Drive the implementation of data-intensive and scalable cloud-based applications, with hands-on experience in Java and modern cloud platforms.Own end-to-end project planning, estimation, and...
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Technical Manager
hace 3 semanas
Tenochtitlán, México Globallogic A tiempo completoWe're Hiring: Engineering Manager Job ResponsibilitiesLead and manage engineering teams comprising 20+ direct and indirect reports across geographies( USA and India)Drive the implementation of data-intensive and scalable cloud-based applications, with hands-on experience in Java and modern cloud platforms.Own end-to-end project planning, estimation, and...
