Manger, Shared Service Center

hace 3 semanas

Santiago de Querétaro, México Leman A tiempo completo

Sign InCreate ProfileEnglish (US)English (UK)MANGER, SHARED SERVICE CENTERQueretaro, Queretaro, Mexico- req616APPLY NOWSHARESAVE JOBBACK TO SEARCHAs the Manager, Shared Service Center you will be responsible for overseeing the operational care team for both air and sea logistics.You will utilize your first-class people skills to manage a diverse team and foster a culture of continuous improvement, while ensuring customer satisfaction and operational excellence.Your strategic leadership will be crucial in maintaining and expanding our market presence.Your Responsibilities- Maintain a thorough understanding of the US logistics market and industry trends- Build and maintain relationships with key stakeholders, including customers, vendors, and LEMAN US teams- Ensure the proper systems, procedures, internal controls, quality standards, metrics, and quality control processes are in place, with core focus on providing operational services to customer facing teams- Design and deliver the shared services vision using optimized processes and technologies- Design and implement process improvements that will create the most efficiency while maintaining high levels of customer care and satisfaction- Coaching, mentoring, training, and development of team members with focus on LEMAN's People First approach (in on-site, hybrid, and remote environments)- Drive the employee experience on site, in-line with LEMAN values- Utilize experience in customer care and stakeholder management to drive growth- Promotes a business environment that fosters high standards with respect to ethics, integrity, and values.Your Skills and Experiences- 10+ years of experience in air and sea logistics- 5+ years of experience in shared services managerial role- Excellent leadership and organizational abilities, with a strong track record of leading teams and collaborating with international colleagues and stakeholders- Excellent communication and stakeholder management skills- Strong understanding of the US logistics market- Broad market and regional knowledge of Mexico, US, and LATAM countries- Superior knowledge of industry regulations and operational guidelines- In-depth knowledge of data analysis software packages, PowerBI, CargoWise- Advanced English proficiency- Outstanding negotiation skills- Working knowledge of Mexico employment legislation

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