Customer Service Specialist

hace 2 semanas


Tijuana, México North American Production Sharing A tiempo completo

We are looking for a **Customer Service Specialist** to serve as the primary point of contact for our customers, providing support in billing, warranties, product specifications, and shipping.**Main Responsibilities**:- Respond to customer inquiries regarding billing, warranties, product specifications, and shipping.- Research and coordinate solutions with other departments as needed.- Manage product returns for exchange or refurbishment.- Prepare reports and general correspondence.- Comply with company procedures and policies.**What We Offer**:- A dynamic and collaborative work environment.- Opportunities for professional growth and development.- Continuous training to enhance your skills.**Requirements**:**Education**: High school diploma or technical studies.**Experience**: 1 to 3 years in customer service.**Computer skills**: Basic/intermediate level (Office: Word, Excel, PowerPoint, etc.).**Key skills**: Service-oriented attitude, conflict resolution, and problem-solving abilities.**Schedule**: Monday to Thursday from 6:30 a.m. to 5:00 p.m., Friday from 6:30 a.m. to 3:00 p.m.



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