Customer Care Operations Specialist

hace 1 semana


Tijuana, México Integon Service Co. A tiempo completo

The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoringrepresentatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievementof department quality and productivity standardsKey Responsibilities:Coach and develop customer care representatives by supporting supervisors, mentoring team members and providing adviceand feedbacklContributes to effectiveness of customer service by promoting organizational policies and best practices, auditing randomaccounts for accuracy and compliance and monitoring calls against established metricsll Assists with department initiatives by participating in assigned projectsAssists with resolution of escalated calls by utilizing knowledge and available resources to answer teammates’ questions,resolve customer inquiries and notify up-line of issues pending resolutionlUpdates key stakeholders on customer care team progress by communicating with supervisors and managers to report issuestatuslSupports training of employees by reviewing training resources, instructing and assisting with workstation setup and distributingreference materiallJOB REQUIREMENTSPreferred Qualifications:Education and Experiencel High school diploma or equivalent experiencel 2 or more years of experienceCertificates, Licenses, Registrationsl NoneFunctional Skillsl Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)l Able to effectively communicate both verbal and writtenl Analytical skillsl Effective and proficient customer service skillsl Strong organizational skills



  • Tijuana, México Taskus A tiempo completo

    A leading customer care company in Tijuana seeks an Operations Manager to lead a dynamic team dedicated to client satisfaction.The ideal candidate will have at least two years of management experience in call center or BPO environments, a strong track record of meeting targets, and excellent leadership skills.Responsibilities include reviewing KPIs,...

  • Customer Care Team Lead

    hace 3 semanas


    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary:The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standardsKey Responsibilities:- Coach and...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary:The Claims Customer Care Specialist serves as initial contact for reporting the First Notice of Loss (FNOL) when a customer is filing an insurance claim. This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and the relevant policy...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary:The Claims Customer Care Specialist serves as initial contact for reporting the First Notice of Loss (FNOL) when a customer is filing an insurance claim.This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and the relevant policy...

  • Customer Care Supervisor

    hace 1 semana


    Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**: Oversee performance of Customer Care team by supervising call center operations, resolving escalated issues, reporting to management and coaching and guiding team members to support achievement of department quality and productivity standards. **Essential Duties and Responsibilities**: Following is a summary of the essential functions...


  • Tijuana, México Lingble A tiempo completo

    **Lingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops. We work with up-and-coming and well-established fashion brands in their domestic markets, as well as brands that sell exciting consumer goods in other industries that want to expand...


  • Tijuana, México The Hero Company A tiempo completo

    **Our Mission** At **Sun Coast Sciences**, our mission is to help people feel, look, and live their healthiest, most energetic versions of themselves — no matter their age. We create science-backed wellness products that truly make a difference, and we back them with a customer-first approach powered by integrity, empathy, and care. **What’s a...


  • Tijuana, México The Hero Company A tiempo completo

    **Our Mission**At **Sun Coast Sciences**, our mission is to help people feel, look, and live their healthiest, most energetic versions of themselves — no matter their age. We create science-backed wellness products that truly make a difference, and we back them with a customer-first approach powered by integrity, empathy, and care.**What’s a Customer**...


  • Tijuana, México Traba A tiempo completo

    Traba’s mission is to empower workers and businesses to reach their full productivity and potential. We are revolutionizing the broken staffing industry through a marketplace that connects workers with flexible, meaningful opportunities while providing businesses with reliable, on-demand talent. By connecting both, we unlock new levels of productivity,...

  • Ngls Customer Care

    hace 4 semanas


    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary:The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements.Key...