Head Of Smb

hace 2 semanas


Xico, México Indi Staffing Services A tiempo completo

Overview of the RoleThe Head of SMB Accounts will lead the strategic management of a $M revenue portfolio spanning approximatelyaccounts and 300 active team members.This critical role focuses on driving client retention, identifying high-potential accounts, and developing scalable engagement strategies.Key ResponsibilitiesLeading and managing a team of Account Managers.Owning the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.Identifying accounts with growth potential and developing tailored engagement strategies to unlock expansion opportunities.Designing, improving, and institutionalizing playbooks and operating models for SMB account management.Building a deep understanding of client organizations, technology roadmaps, and long-term needs to position the company as a strategic partner.Acting as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.RequirementsAccount Management: 7+ years of experience in Account Management or DeliveryIndustry Experience: 7+ years in the tech / outsourcing sectorLeadership: Experience managing a teamTravel: Availability to travel up to 20% of the timeLocation: US Visa or EU PassportLanguage: Advanced level of EnglishBenefitsFlexibility: Choose where and how you work for enhanced creativity and innovation.Tailored Compensation: Personalize your earnings to suit your financial goals.Tech-Driven Tools: Access cutting-edge resources for seamless collaboration and productivity.Autonomous Workflow: Take control of your schedule to achieve work-life balance.Well-being: Enjoy generous leave policies for rest and rejuvenation.Diversity & Inclusion: Thrive in a diverse and inclusive environment.Collaboration: Engage with industry leaders for collective growth.Development: Access mentorship and growth opportunities for continuous advancement.If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to applySeniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustries : IT Services and IT Consulting#J-*****-Ljbffr



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