Manager, Service Portfolio Management
hace 2 semanas
**Job Details**The **Manager, Service Portfolio Management (SPM) **performs on a team as a Subject Matter Expert (SME) for the function of Service Portfolio Management.The purpose of this position is to ensure that service providers have the right mix of services to balance the investment in IT with the ability to meet business outcomes.This role works with other Service Management processes to ensure that services are clearly defined and linked to the achievement of business outcomes, thus ensuring that all design, transition, and operational activities are aligned to the value of the published services.- Acts as a Service Portfolio Management SME responsible for the development, implementation and management of the SPM Strategy, Processes & Policies as determined by the overall ITSM Roadmap.- Develop and maintain the services and offerings within the Digital Portfolio.- Monitor and optimize the Digital Portfolio in terms of consumption, quality, availability, and cost.Ensure that the services are meeting business expectations.- Lead and drive all Continual Service Improvement enhancements to the SPM process and ServiceNow implementation in accordance with Industry "Good Practice" (i.e., ITIL Framework).- Works with Key Business Stakeholders and dependent processes (ITBM, ITFM etc.) to ensure Services are aligned to support dependent processes & functions.- Establish and foster relationships with all partners and relevant stakeholders including the IT leadership, service owners, business partners, and customers.- Provide regular reports and recommendations to Service Owners and Key Stakeholders.- Responsible for prioritizing and resourcing for SPM team.- Manage and work with the Governance, Risk & Compliance department on the development and operationalization of Associated SPM Policies and Controls.- Manage and drive the development, enhancement, and configuration of the ServiceNow platform in support of SPM, ensuring data quality and consistency.**REQUIREMENTS**:- Bachelor's Degree in Computer Systems, IT, or related- **5+ years of experience **in management of Business, Technical and Application Services in support of all IT Service Management processes.- Experience in definition of Business and Technology Services and Associated SPM best practices.- Knowledge of ServiceNow Common Service Data Model (CSDM) Framework- ITIL Foundation (V3 / 4) Certification- ITIL Lifecycle or Capability certification(s) in Service Strategy, Service Design- Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.- Ability to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.LI-JR1
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Service Portfolio Management Analyst
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details** **What you will do**: The Senior Analyst, Service Portfolio Management (SPM) performs on a team in the function of Service Portfolio Management. This position ensures that services are inventoried and maintained within the Service Portfolio. This role works with other Service Management processes to ensure that the appropriate returns are...
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Service Portfolio Management, Sr. Analyst
hace 1 semana
Saltillo, México Johnson Controls A tiempo completo**Job Details****What you will do**:The Senior Analyst, Service Portfolio Management (SPM) performs on a team in the function of Service Portfolio Management. This position ensures that services are inventoried and maintained within the Service Portfolio. This role works with other Service Management processes to ensure that the appropriate returns are...
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Service Portfolio Management, Sr. Analyst
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details****What you will do**:The Senior Analyst, Service Portfolio Management (SPM) performs on a team in the function of Service Portfolio Management.This position ensures that services are inventoried and maintained within the Service Portfolio.This role works with other Service Management processes to ensure that the appropriate returns are...
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Application Portfolio Management, Sr Analyst
hace 1 semana
Saltillo, México Johnson Controls A tiempo completo**Job Details****What will you do?****How would you do it**:- Acts as an Application Portfolio Management SME responsible for the development, implementation, and management of the APM Strategy, Processes & Policies as determined by the overall ITSM Roadmap.- Developing Configuration Item relationships for Business Capabilities, Information Objects, Business...
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Application Portfolio Management, Sr Analyst
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details****What you will do**:**How would you do it**:- Acts as an Application Portfolio Management SME responsible for the development, implementation, and management of the APM Strategy, Processes & Policies as determined by the overall ITSM Roadmap.- Developing Configuration Item relationships for Business Capabilities, Information Objects, Business...
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Portfolio Manager
hace 1 día
Saltillo, México Solarfuel A tiempo completoSOLARFUEL, empresa especialista en energía renovable con más de 10 años de experiência, solicita**:Portfolio Manager****Favor de leer los requisitos y sueldo antes de postularse****FUNCIONES PRINCIPALES**:- Análisis de Cartera: Realizar análisis financiero y de riesgos para evaluar la salud y la rentabilidad de la cartera de proyectos.- Análisis de...
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Portfolio Manager
hace 3 días
Saltillo, México Solarfuel A tiempo completoSOLARFUEL, empresa especialista en energía renovable con más de 10 años de experiência, solicita**:Portfolio Manager** **Favor de leer los requisitos y sueldo antes de postularse** **FUNCIONES PRINCIPALES**: - Análisis de Cartera: Realizar análisis financiero y de riesgos para evaluar la salud y la rentabilidad de la cartera de proyectos. -...
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Service Level Management, Sr. Analyst
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details****What you will do**:The Senior Analyst, Service Level Management (SLM) performs on a team as a developing Subject Matter Expert (SME) for the function of Service Level Management.The purpose of this position is to ensure that all current and planned IT Services are delivered to agreed achievable targets through a constant cycle of monitoring,...
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Service Management Specialist
hace 2 semanas
Saltillo, México BT A tiempo completoTITLE**Service Management Specialist**Location: Mexico City**About BT**:BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who...
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Service Management Specialist
hace 2 semanas
Saltillo, México BT A tiempo completoTITLE **Service Management Specialist** Location: Mexico City **About BT**: BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the...
