Service Portfolio Management, Sr. Analyst
hace 2 semanas
**Job Details****What you will do**:The Senior Analyst, Service Portfolio Management (SPM) performs on a team in the function of Service Portfolio Management.This position ensures that services are inventoried and maintained within the Service Portfolio.This role works with other Service Management processes to ensure that the appropriate returns are achieved.This role also ensures that services are clearly defined and linked to the achievement of business outcomes, thus ensuring that all design, transition, and operational activities are aligned to the value of the published services.**How you will do it**:- Acts as part of the Service Portfolio Management team, responsible for the design, documentation and inventory of Services and Offerings.- Participate in all Continual Service Improvement enhancements to the SPM process and ServiceNow implementation in accordance with Industry "Good Practice" (i.e., ITIL Framework).- Participate in the organizational change management plan supporting the adoption of SPM processes and tools working with People Management and other departments in the promotion of standardized processes across the JCI (Johnson Controls International) Technology organization.- Contribute to drive the development, enhancement, and configuration of the ServiceNow platform in support of SPM, ensuring data quality and consistency.**What we look for**:- Bachelor's Degree or Equivalent Work Experience- 1 - 3 years of experience- Growing knowledge of Business, Technical and Application Services across all IT Service Management processes.- Experience in Technology Services and Associated SPM best practices.- Experience of ServiceNow Common Service Data Model Framework- ITIL Foundation (V3 / 4) Certification- Service Lifecycle, Service Capability Intermediate Certifications preferred- Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.- Ability to prioritize, delegate and work within high performing teams to lead/support an environment driven by customer service and teamwork.
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Service Portfolio Management, Sr. Analyst
hace 1 semana
Saltillo, México Johnson Controls A tiempo completo**Job Details****What you will do**:The Senior Analyst, Service Portfolio Management (SPM) performs on a team in the function of Service Portfolio Management. This position ensures that services are inventoried and maintained within the Service Portfolio. This role works with other Service Management processes to ensure that the appropriate returns are...
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Service Portfolio Management Analyst
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details** **What you will do**: The Senior Analyst, Service Portfolio Management (SPM) performs on a team in the function of Service Portfolio Management. This position ensures that services are inventoried and maintained within the Service Portfolio. This role works with other Service Management processes to ensure that the appropriate returns are...
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Manager, Service Portfolio Management
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details**The **Manager, Service Portfolio Management (SPM) **performs on a team as a Subject Matter Expert (SME) for the function of Service Portfolio Management.The purpose of this position is to ensure that service providers have the right mix of services to balance the investment in IT with the ability to meet business outcomes.This role works with...
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Application Portfolio Management, Sr Analyst
hace 1 semana
Saltillo, México Johnson Controls A tiempo completo**Job Details****What will you do?****How would you do it**:- Acts as an Application Portfolio Management SME responsible for the development, implementation, and management of the APM Strategy, Processes & Policies as determined by the overall ITSM Roadmap.- Developing Configuration Item relationships for Business Capabilities, Information Objects, Business...
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Application Portfolio Management, Sr Analyst
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details****What you will do**:**How would you do it**:- Acts as an Application Portfolio Management SME responsible for the development, implementation, and management of the APM Strategy, Processes & Policies as determined by the overall ITSM Roadmap.- Developing Configuration Item relationships for Business Capabilities, Information Objects, Business...
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Service Level Management, Sr. Analyst
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details****What you will do**:The Senior Analyst, Service Level Management (SLM) performs on a team as a developing Subject Matter Expert (SME) for the function of Service Level Management.The purpose of this position is to ensure that all current and planned IT Services are delivered to agreed achievable targets through a constant cycle of monitoring,...
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Service Catalog Management, Sr. Analyst
hace 1 semana
Saltillo, México Johnson Controls A tiempo completo**Job Details****What you will do**:The Senior Analyst, Service Catalog Management (SCM) performs on a team as an evolving Subject Matter Expert (SME) for the function of Service Catalog Management. The purpose of this position is to provide and maintain accurate information on all services that are available to be requested via the end user Service...
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Service Catalog Management, Sr. Analyst
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details****What you will do**:The Senior Analyst, Service Catalog Management (SCM) performs on a team as an evolving Subject Matter Expert (SME) for the function of Service Catalog Management.The purpose of this position is to provide and maintain accurate information on all services that are available to be requested via the end user Service...
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Talent Management Sr Analyst
hace 4 semanas
Saltillo, México PepsiCo A tiempo completo**Overview**PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER...
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Process Management, Sr. Analyst
hace 1 semana
Saltillo, México Johnson Controls A tiempo completo**Job Details****What you will do**:The Service & Process Governance Senior Analyst will drive the process management and improvement by implementing strong governance and establishing leading principles and standards.**How you will do it**:- Defining & executing the process governance strategy and framework.- Develop reporting and tracking to communicate...
