Associate, Client Service

**Location**:**Mexico City, Mexico City**Team:**Client Service**Job Requisition #**:R********Date posted**:Oct.08, ********Job description**:**About this role****About BlackRock**:At BlackRock, we help investors build better financial futures.The Latin America Business Operations team is part of Global Accounting and Product Services (GAAPS), a core function within global Technology & Operations.The Team provides a fully integrated service platform for BlackRock in Latin America, emphasizing client service, risk management, and platform scalability.Our responsibilities span end-to-end operational functions required to support local and international Mutual Funds, SMAs, Alternatives, and ETFs, and clients.The team works closely with Regional and Global business functions and senior leadership to deliver on operating priorities which proactively align with commercial and business strategies.**About the Role**:**Key Responsibilities**:For the Client Service team:- The role serves as the primary client contact for managing the daily operational lifecycle of portfolios, ensuring timely responses to inquiries, resolving incidents related to payments, dealings, and other transactions, and maintaining strong client relationships through proactive engagement.- Responsibilities include coordinating contractual negotiations, overseeing external service providers, facilitating compliance processes such as KYC and AML, and monitoring performance through KPIs.- Expectations over time will include opportunities to drive scale creation through process improvement, aligning regional practices with global standards, and collaborating with internal and external partners to deliver a best-in-class client experience.**For the Local Product Services team**:- The position oversees the trade lifecycle, ensuring accurate and timely confirmations, settlements, and reconciliations in coordination with custodians, brokers, and distributors.It includes managing mirror transactions, activating contingency protocols when necessary, and resolving discrepancies to maintain business continuity.- The Analyst role will coordinate onboarding processes for local banks and brokers, maintain trading agreements, and manage third-party provider relationships for required account statements, tax documentation, SWIFT messaging, and fee approvals.- The role also encompasses supporting audits and regulatory reviews by coordinating documentation requirements and walkthroughs that illustrate effective operational controls.As an Analyst, you will have opportunities to develop a detailed understanding of the firm's operating platform and contribute to projects for new or existing services.Additionally, you will explore avenues for innovation by automating workflows and implementing AI and RPA capabilities.These actions can help reduce risk, streamline resource-intensive processes, and promote scalability.**Qualifications**:- A bachelor's degree in finance, economics, accounting, business administration, computer science, or a related field is required, along with at least one year of experience in financial services, preferably in asset management, trade operations, or client service.- Technical skills in Microsoft Office and data visualization tools are essential, while familiarity with Python, VBA, and Aladdin is an advantage.- A proactive, inclusive, and collaborative approach is key.- Certification in "Figura 3" is desirable.**What We Offer**:- An inclusive and dynamic work environment that values diverse perspectives and fosters professional growth.This role offers opportunities to work on impactful projects with global teams, continuous learning, and career development.**Our benefits**To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.**Our hybrid work model**BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all.Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week.Some business groups may require more time in the office due to their roles and responsibilities.We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation.As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.**About BlackRock**At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.Our clients, and the people they serve, are saving for retirement, paying for t