Client Service Specialist, Associate

hace 2 semanas

Xico, México Infor A tiempo completo

General information- Country- Mexico- City- Mexico City- Department- Software as a Service- Job ID- *****- Description & RequirementsWe are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.It is a visible position that requires a substantive level of proactive problem solving.A Day in The Life Typically Includes:- Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.- Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.- Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers' relationships.- Administer customer training on various functions.- Document support procedures and solutions for common issues.- Assist with training team members.Basic Qualifications:- Customer management skills.- Verbal and written communication both in English and Spanish.- Ability to follow through on tasks/projects assigned.- Capacity to multitask and work in a deadline/time sensitive environment.- Ability to work both independently and in a team environment which requires listening to group members, sharing knowledge and assuming responsibility to ensure success in any efforts.Preferred Qualifications:- Communication skills in Portuguese.- Familiarity with International Payment or Financing practices.Location: Montes Urales Norte 505, Col, Lomas de Chapultepec, ***** Ciudad de Mexico.- About InforInfor is a global leader in business cloud software products for companies in industry specific markets.Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.- Our ValuesAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM.Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.At Infor we value your privacy that's why we created a policy that you can read here.

  • Service Specialist

    hace 3 semanas

    Xico, México Ecolab A tiempo completo

    Ecolab is seeking a **Senior Service Specialist **to join its industry leading Pest Elimination team.In this position, you will provide timely and cost effective pest detection, elimination and prevention solutions to an established route of commercial customers.You'll provide brand protection to your around-the-clock customers including commercial...

  • Remote Client Success Associate

    hace 2 semanas

    Xico, México Exante A tiempo completo

    A global financial services provider is seeking a Client Service Associate to be the primary point of contact for clients, ensuring exceptional service through effective communication and relationship management.The role involves managing client inquiries across various channels and requires strong organizational skills, an understanding of financial...

  • Client Service Specialist

    hace 2 semanas

    Xico, México Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.We are looking for a Client Services Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.Be part of a truly iconic global brand, learn and grow with us.We're bold and inventive, revealing...

  • Customer Service Associate

    hace 3 semanas

    Xico, México Ust A tiempo completo

    **Customer Service Associate****Associate III - BPM**Who we are**:UST HealthProof is a dynamic company with a mission to lower the cost of care and deliver the future of healthcare.Our consumer-centric approach gives our health plan customers a modern infrastructure and reduced administrative costs, helping to drive better business results for our customers...

  • Account Service Specialist

    hace 3 semanas

    Xico, México Ntt Data Services A tiempo completo

    **Req ID**: ******We are currently seeking a Account Service Specialist to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).- Assigned to basic service delivery processes and associated projects.- May participate in continuous improvement activities in support of client or internal business processes.- Provides resolution to an assortment of...

  • Client Service Specialist

    hace 2 semanas

    Xico, México Infor Inc. A tiempo completo

    We are seeking a Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that requires a substantive level of proactive problem solving and technical skillset. For our Support Hiring strategy, we are moving the US position to Mexico...

  • Client Service Specialist

    hace 2 semanas

    Xico, México Infor A tiempo completo

    **General information**:Country- MexicoCity- Mexico CityJob ID- *****Department- SaaSExperience Level- MID_SENIOR_LEVELEmployment Status- FULL_TIMEWorkplace Type- Hybrid-- **Description & Requirements**:We are seeking a Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global...

  • Associate, Client Service

    hace 2 semanas

    Xico, México Blackrock Investments A tiempo completo

    **Location**:**Mexico City, Mexico City**Team:**Client Service**Job Requisition #**:R********Date posted**:Oct.08, ********Job description**:**About this role****About BlackRock**:At BlackRock, we help investors build better financial futures.The Latin America Business Operations team is part of Global Accounting and Product Services (GAAPS), a core function...

  • Hr Shared Services Associate — People Operations

    hace 2 semanas

    Xico, México Light &Amp; Wonder A tiempo completo

    An innovative global company in Mexico is seeking an Associate Specialist to join their HR Shared Service Team.In this dynamic role, you'll be the key partner for employees across the Americas, addressing HR queries, managing data in Workday, and enhancing employee experiences.Ideal candidates possess 1-2 years of HR experience, strong communication, and...

  • Associate Content Design Specialist With Hebrew

    hace 3 semanas

    Xico, México Iqvia A tiempo completo

    Desktop Publishing Specialist with HebrewPURPOSEThe Associate Content Design Specialist must check content in various languages to ensure it does not contain any design error.He/she must track omission, inaccuracy, inconsistency, and visibility errors coming from OCR, translation, and DTP tasks.It may entail correcting, removing, adding, and formatting...